Role Purpose:

The IT Engineer serves as a remote support expert for global requests This role is the local go-to person for all IT and facilities matters, including coordination with different departments for IT support.

Role Value:

The IT Engineer is impactful at Jumio because of Global IT’s Mission to empower employees to do their very best work. The IT Engineer is both a remote support expert and a local go-to person for IT facilities.

Responsibilities:

• Resolve global IT tickets across Tier 1, Tier 2
• Active Directory, Azure Cloud Ops, and AWS admin
• Endpoint management using JAMF for Mac, InTune for Windows,
• Okta admin for SSO and MFA
• Google Workspace and Slack app admin
• Atlassian (JIRA and Confluence) duties as assigned
• Documentation of SOPs and workflows and keeping knowledge up to date in Confluence and Google Docs
• Manage onsite IT inventory (laptops, peripherals, security, tracking)
• Handle warranty repairs & vendor coordination
• Provision new devices (setup, configuration, deployment)
• Manage asset collection for exit cases and perform secure data wiping
• Provide remote IT support
• Act as POC for internet/network issues; coordinate with vendor
• This role will be required to be in the Vienna office 3 days a week, with travel to the London office when required.
• Duties as assigned

Experience and Qualifications:

• Bachelor’s degree or equivalent experience
• At least 3+ years experience in IT
• Core Technical skills: troubleshooting systems, IT hardware, SaaS / Cloud environments, installed software
• Relevant tools: Google Workspace, Slack, JIRA, Confluence, Active
• Directory, JAMF, InTune, Azure Cloud, AWS Cloud, OKTA
• Communication skills: must have a can-do attitude, hands on, action oriented, and delivery focused. Written and verbal communication skills are key.

Compensation:

We offer an annual full-time salary (38.5 hr week) of min 57,000 EUR gross, with a possible overpayment depending on qualifications and experience.

Example Objectives

• Reduce MTTR for IT tickets
• Increase internal customer satisfaction
• Assess, organize, and contribute to documentation

Progression: Jumio uses online training tools that include course and may include webinars or other programs. As an IT professional your career is yours, and Jumio will aid in your development.