The opportunity:

The Sales team at Flexport is critical to our mission, fostering deep, lasting relationships that drive client success and accelerate global trade. As an Account Executive, you own some of Flexport's most complex and highest-opportunity client relationships in North America. Your accounts span multiple shipping modes and trade lanes — ocean, air, trucking, customs — and require genuine supply chain expertise to navigate well. You don't just manage these relationships; you shape them. You bring a strategic point of view to every client engagement, lead business reviews that drive meaningful decisions, and connect the dots across Flexport's full product suite to unlock growth. You operate with full autonomy, deliver against a high bar on revenue and retention, and are increasingly the person junior teammates turn to when they need guidance.

You will:

• Own end-to-end success for a portfolio of complex, multi-modal Flexport accounts in North America — including accounts with significant revenue potential and high operational intensity.
• Lead RFP bids and renewals end-to-end
• Serve as a true strategic partner to clients, going deep on their supply chain operations to identify where Flexport can unlock efficiency, reduce cost, or introduce new capabilities.
• Lead high-impact business reviews (QBRs/MBRs) that go beyond reporting — you bring market context, multi-modal insights, and tailored recommendations that shift how clients think about their supply chain.
• Drive cross-sell and upsell across Flexport's full product suite, consistently meeting or exceeding revenue and retention targets.
• Collaborate with Operations, Pricing, Procurement, Product, and Sales on solutions that require internal alignment and creative problem-solving.
• Help mentor and coach Account Executive I and Account Executive II teammates — sharing playbooks, joining key client calls, and helping the team raise its game.

You should have:

• 5+ years of experience in account management, client success, or a similar client-facing role; logistics, supply chain, or SaaS background strongly preferred.
• A proven track record of independently managing and growing a complex, multi-product book of business — your accounts are more demanding and your results reflect it.
• Deep understanding of global trade and supply chain operations across multiple modes; you can speak fluently about ocean, air, trucking, and customs.
• Demonstrated ability to operate without a playbook in ambiguous or novel situations — and the judgment to write the playbook for others after you've solved it.
• Strong commercial instincts: you see growth opportunities before clients ask for them and you close them.
• A natural tendency to develop others — peers and junior teammates get better from working alongside you.
• A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

You will get:

• Ownership of Flexport's most complex and exciting client relationships — the accounts where the biggest impact gets made.
• A visible role in shaping how the Sales team operates: your judgment and approach set the standard.
• Opportunities to contribute to team playbooks, onboarding content, and process improvements.
• Competitive compensation, comprehensive benefits, and a vibrant company culture.

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