POSITION SUMMARY As a Care Coordinator, you will lead day-to-day care coordination to ensure consistent, person-centered care for Memory Care residents at Frank Residences. Reporting to the Director of Memory Care, you will support the Health & Wellness team by modeling dementia care best practices, reinforcing staff training, and partnering with residents, families, and staff to address care needs and support quality outcomes. This role also supports clinical and administrative operations, including appointment coordination, provider follow-up, and compliant documentation practices.

KEY RESPONSIBILITIES • Lead by example with a hands-on approach that promotes teamwork, resident dignity, and memory care best practices. • Reinforce adherence to care-related policies, procedures, and resident rights requirements. • Maintain confidentiality of resident, employee, and community information in accordance with HIPAA and organizational policies. • Assist with incident reporting and follow-up documentation in compliance with community policies and regulatory requirements. • Coordinate and monitor daily Resident Service Partner (RSP) workflow to support timely completion of assignments and consistent resident care. • Communicate barriers, concerns, or performance issues to Health & Wellness leadership. • Follow communication and documentation standards to ensure continuity of care and timely follow-up. • Assist with staffing coordination and schedule adjustments to support safe resident coverage. • Coordinate onboarding and orientation for non-employee home care agency staff and ensure required documentation is complete and compliant. • Provide onboarding, in-service training, and coaching for memory care staff and private caregivers. • Support residents with activities of daily living (ADLs), cueing, redirection, monitoring, and engagement to promote comfort, dignity, and safety. • Collaborate with Life Enrichment staff to support memory care programming and meaningful resident engagement. • Observe residents for changes in condition, mood, or functional ability and promptly report concerns to leadership. • Participate in resident care plan meetings and contribute observations, behavioral trends, and service recommendations. • Communicate respectfully with residents, families, and staff regarding care needs and concerns; escalate high-risk situations appropriately. • Provide administrative and operational support to the Unit Coordinator and Director of Memory Care as needed. • Utilize dementia-informed approaches to redirect behaviors and support person-centered care strategies. • Document resident services provided, including ADLs, activity participation, behavior interventions, and changes in condition. • Follow safety guidelines, including proper body mechanics, safe transfers, and universal precautions. • Escort residents to appointments, programs, and outings while ensuring safety and supervision standards are maintained. • Respond appropriately to resident emergencies in accordance with training and community protocols. • Support care coordination and service delivery for Assisted Living residents as needed. • Perform other duties as assigned.

JOB DETAILS • Pay Rate: $ 30.00 to 35.00 per hour • Hours: Full-Time, 40 hours per week • Shift Schedule: AM

REQUIRED QUALIFICATIONS • High school diploma or equivalent required. • One (1)+ year of experience providing residential care and/or leading programs for older adults or individuals with dementia preferred. • Strong interpersonal, customer service, organizational, and problem-solving skills. • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail. • Excellent verbal and written communication skills. • Ability to work collaboratively as part of a team environment. • Demonstrated ability to handle sensitive and confidential situations professionally. • Strong computer skills, including Microsoft Office applications and electronic health record systems. • Ability to communicate effectively with residents, families, and staff at all organizational levels. • Ability to read, write, and comprehend verbal and written instructions in English. • Reliable attendance and punctuality required.

PHYSICAL REQUIREMENTS • Ability to lift a minimum of fifty (50) pounds. • Ability to exert muscle force to lift, push, pull, or carry. • Ability to use abdominal and lower back muscles over time without fatigue. • Ability to stand and/or sit for extended periods. • Ability to bend, stoop, stretch, twist, sit, and reach. • Fine motor skills with good visual and auditory acuity.