In This Role

• Assess learning and training needs and create goals and objectives for training programs
• Curate, develop, and deliver skills-based training programs for frontline and operational employees
• Create training materials, facilitator guides, participant resources, job aids, and learning activities
• Facilitate engaging instructor-led, virtual, and hands-on training experiences
• Create training schedules and track participation, completion, and effectiveness
• Develop flexible learning interventions that support a variety of learning styles and employee needs
• Partner with leaders to identify operational training needs and performance gaps
• Spend time on the floor observing workflows, building relationships, and identifying opportunities to improve employee capability and effectiveness
• Facilitate onboarding, cross-training, and job-specific training for frontline employees, including coordinating and improving the first-week onboarding experience to ensure employees have the knowledge, resources, and support needed for success
• Partner with subject matter experts to capture institutional knowledge and translate it into learning resources
• Support adoption of Standard Operating Procedures (SOPs), work instructions, and process documentation
• Support training initiatives related to new systems, equipment, and operational changes
• Conduct training audits to ensure training materials and SOPs remain accurate, relevant, and aligned with current business practices
• Conduct surveys, interviews, observations, and data analysis to evaluate training effectiveness and identify improvement opportunities
• Manage learning content and training records within the Learning Management System (LMS)
• Track and report on learning participation, completion, and impact metrics
• Keep current on industry trends, learning technologies, and adult learning best practices
• Support People Development initiatives and projects
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• Bilingual in English and Spanish required, with the ability to effectively communicate and facilitate training across diverse employee populations
• Bachelor's degree in Learning & Development, Education, Organizational Development, Human Resources, Business, or a related field; or equivalent education and experience
• 7+ years of experience designing, facilitating, and managing training programs in manufacturing, warehouse, distribution, retail, production, or other operational environments
• Experience developing and delivering training for frontline employees
• Experience creating SOPs, work instructions, process documentation, and training materials
• Strong knowledge of adult learning principles, instructional design, and learning technologies
• Experience administering and maintaining programs within a Learning Management System (LMS)
• Strong facilitation, communication, and relationship-building skills with the ability to influence employees at all levels
• Ability to assess training needs, measure effectiveness, and drive continuous improvement using data
• Experience supporting diverse learning needs and adapting training approaches preferred