Position Overview:

The Coordinator, Member Experience is responsible for handling a portfolio of Washington Mystics Member accounts while planning and delivering a variety of events and experiences, including Member-exclusive events and special ticketed fan experiences outside of games.

Do you have a passion for sports and building a career in sports sales? Apply today! We'd love to hear from you!

Responsibilities:

• Manage an assigned portfolio of Season Ticket Member accounts, providing proactive service, relationship management, and retention support.
• Build strong member relationships through consistent outreach, including calls, emails, in-game visits, and personalized engagement opportunities.
• Support membership renewal campaigns through proactive outreach, payment follow-ups, objection resolution, and targeted retention efforts.
• Maintain accurate account records and document all service and sales activities in Salesforce while meeting departmental activity and service expectations.
• Coordinate the planning and execution of signature Member-exclusive events, including 'Stics BTS, Meet the Team, and Season Celebration.
• Coordinate Member Meet-Ups, including social gatherings, volunteer opportunities, and group outings designed to strengthen connections among Members and build community.
• Collaborate with the Mystics Digital team on event promotion and post-event communications, including surveys, photo distribution, and event recaps.
• Assist with event registration, ticketing coordination, attendee communications, and customer service to ensure a seamless fan experience.
• Track event attendance, revenue, expenses, and attendee feedback to evaluate performance and inform future event planning
• Handle all aspects of assigned event logistics, including venue sourcing, vendor coordination, invitations, RSVP, registration, staffing, and on-site execution.
• Develop and maintain detailed event project plans in Asana, including timelines, key achievements, responsibilities, budgets, and pre-event, event-day, and post-event checklists.
• Track event expenses and handle assigned budgets, provide regular financial updates.
• Collaborate with internal departments to ensure successful event execution.
• Serve as a primary on-site event contact, handling event-day operations, troubleshooting issues, and ensuring a high-quality attendee experience.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree or equivalent combination of education and sales experience.
• 1+ year of event management experience preferred.
• 1+ years of ticket sales or service experience with a pro or college sports team.
• Outstanding interpersonal, written, and verbal communication skills.
• Ability to multi-task and balance numerous business relationships in a professional manner.
• Passionate about building a sales career in the sports industry.
• Flexibility to work evenings, weekends and holidays.
• Proficiency with computers and MS Office programs.
• Experience with Salesforce is a plus.

Pay Range: $19.24 - $21.65/hr USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.