This is a remote position.

Position Summary:

Whip is seeking a Sales & Customer Experience Agent to support customer interactions across our rental car platform with a strong focus on conversion, retention, and customer satisfaction.

This role is ideal for someone who thrives in fast-paced environments, enjoys speaking with customers, and can confidently drive sales through Calls and SMS conversations. The ideal candidate is customer-focused, sales-oriented, and comfortable handling high-volume interactions while identifying opportunities to upsell and retain customers.

Essential Duties and Responsibilities (include, but are not limited to the following):

Sales-Driven Customer Engagement

• Handle inbound and outbound Calls and SMS conversations with a sales-first mindset
• Identify opportunities to convert leads, upsell services, and retain existing customers
• Assist customers with rental inquiries, booking support, and account-related questions
• Provide a professional and positive customer experience across every interaction
• Support customers through issues or concerns while maintaining focus on retention and revenue opportunities

Operations & Customer Support

• Maintain accurate customer information and interaction notes within internal systems
• Follow company SOPs and workflows to ensure smooth customer experiences
• Coordinate with internal teams (claims, billing, fleet, etc.) to help resolve customer issues efficiently
• Adapt quickly to operational changes and new processes in a startup environment

Qualifications Required:

• 2+ years of experience in customer-facing roles with a strong sales, retention, or customer service focus
• Experience working in high-volume environments involving Calls and messaging
• Strong communication and problem-solving skills
• Comfortable using CRM systems, spreadsheets, and SMS platforms
• Ability to multitask and stay organized in a fast-paced environment
• Fluent or highly proficient in English

Skills and Abilities:

• A motivated and customer-focused sales professional
• Strong communication skills with confidence speaking to customers over Calls and SMS
• Someone who is proactive, adaptable, and results-oriented
• Comfortable handling objections and identifying sales opportunities naturally
• Calm under pressure with strong customer service instincts
• Process-oriented but flexible enough for a fast-moving startup environment

Salary: $8 - $10 USD per hour; depending on experience