Account Manager, North America - Spanish-speaking - Mexico - Remote

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for an Account Manager to join our Operations Team and build strong relationships with venues and promoters in North America.

At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.

About the role

You’ll be joining a team that’s responsible for developing partner relationships. Your expertise in the music industry and knowledge of the live entertainment business mean you know what makes promoters, festivals and venues tick. This is an exciting opportunity to work in an emerging market and establish strong working relationships with our major partners, with a focus on operational excellence, engagement, and growth.

You are collaborative and execution-oriented with a strong marketing sense, and look for new and expanded ways to help your partners reach fans and drive growth.

You will be

• Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention.

• Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events.

• Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies.

• Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy.

• Responsible for partner retention through contract renewal on better commercial terms.

• Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented.

• Engaged in team collaboration to overcome ambiguity and achieve shared success.

You are

• Passionate, humble and resilient.

• Demonstrates strategic thinking with detail-oriented execution.

• A fan of music and culture.

• Highly collaborative and confident communicator.

• Builds relationships across all levels of seniority with ease.

• An analytical and curious problem solver.

• Extremely organised, resourceful and efficient in balancing priorities.

You'll need

• Fluency in English and Spanish.

• Business and commercial acumen.

• Strong communication skills.

• Exceptional stakeholder management.

• Proven experience in live events in Account Management, Event Operations or Marketing.

• High attention to detail and resourcefulness.

• An understanding of marketing, social media and analytics.

• Excellent knowledge of how festivals, venues and promoters work.

• Ticketing experience is a big plus.

• Fluency in one of the following languages is a plus - French, German, Italian, Portuguese.

• Flexibility to travel to cities across North America.

About DICE

DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.

We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE.

Application process

Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

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We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans

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