Department Description

Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.

Location

This position will be based in Charlotte, NC

Reporting

This position will report to the Director, Channel Sales

Summary of Role

The Channel Account Manager (HVAC, Heat Pump, and Home Electrification) is a partner-facing role focused on helping home service contractors adopt and scale Palmetto’s Comfort program. You will be responsible for onboarding contractor partners, training their sales teams, and supporting successful in-home sales adoption.

In the early stage, this role will focus heavily on top of funnel partner relationship building and recruitment of new partners. Over time, the role will become more focused on partner support and enablement, and is ideal for someone who has experience in residential in-home sales and understands how homeowners make decisions around major home upgrades. You should be confident leading live sales trainings, coaching front-line sales professionals, and providing ongoing field support.

Strategic & Tactical

• Identify, recruit, and onboard new partners based on Palmetto Comfort business objectives.
• Serve as the primary point of contact for assigned contractor partners across residential home services trades.
• Collaborate with external Sales and General Managers to drive alignment and adoption at the leadership level.
• Lead on-site and virtual trainings for sales reps on how to position, present, and close the Comfort program in the home.
• Support sales teams through ride-alongs, objection handling, and in-home pitch coaching.
• Monitor activity, adoption rates, and engagement metrics; proactively address friction points.
• Partner with internal teams to refine tools, resources, and partner support processes.
• Gather field-level feedback to inform platform improvements and partner enablement content.
• Ensure a high level of professionalism and partner satisfaction across every touchpoint.

Qualifications

• 3+ years of experience in residential in-home sales (HVAC, plumbing, electrical, generators, roofing, or similar)
• 2+ years of experience in a partner-facing or field enablement role (Sales Trainer, Territory Manager, Manufacturer Rep, etc.)
• Demonstrated ability to train and coach salespeople in person and virtually
• Experience working with or for contractor businesses in the home services industry
• Strong presentation, relationship-building, and problem-solving skills
• Willingness to travel up to 75% regionally
• HVAC experience is a plus