The Opportunity

We are looking for a Supervisor, Client Partnership with deep experience in Retail and D2C paid media, who will be responsible for client relationships and strategy within a set portfolio of clients at Code3. On your accounts you’ll either be directing a team (mid-size accounts) or supporting a Director (large accounts) and working closely with your peers of channel subject matter experts in Activation and Creative to ensure day-to-day work is on track, and on strategy, while also providing thought leadership to your client. This is an individual contributor position that will ideally take on people manager responsibilities in the future as team and business needs align.

What you’ll do:

• Own the client relationship, revenue, retention and growth of the client at Code3. You’ll build and foster collaborative and trusted client relationships, acting as key advisor and partner
• Translate client’s business brief into actionable media and creative campaign strategies that hit their goals. You’ll be the media planning quarterback for internal teams in determining where to place budgets and facilitate channel and integrated strategy that delivers on holistic brand goals
• Drive the overall strategy & performance on the account and ultimately be responsible for success of the client key metrics – working closely with Activation team members to ideate on specific tactics and recommendations for each campaign and account.
• Present strategies, reports, and campaign results to clients in a compelling and persuasive manner
• Monitor and evaluate the competitive and client industry landscape to drive strategic business business insights, presenting insights in both weekly and larger meeting formats.
• Interpret client performance data, in order to make recommendations on shifts to strategy. You’ll own the presentation of data and the story behind why our team created the strategy we did, what we learned, and what we will do next.
• Collaborate with Finance and Practice managers to assist in hitting profitability goals based on optimal resourcing, SOW and pricing
• Define what internal teams need in order to be successful in driving outcomes and setting expectations with the client, including giving feedback cross-departmentally.

Who will love this role:

• A connected media strategist who combines analytical rigor with creative curiosity
• A client champion who builds trusted relationships and keeps a positive attitude in the quick pace of agency life
• A proactive problem solver who anticipates challenges and recommends solutions
• A collaborative teammate who energizes cross-functional teams
• A compelling storyteller who turns performance data into simple, engaging strategy
• A curious learner who stays ahead of DTC and marketing technology trends

You should have:

• 4+ years of digital marketing experience with a strong focus on DTC paid media (Google, Meta, TikTok, etc.). Marketplace experience (Amazon, Walmart) is a plus.
• Solid understanding of connected media channels across the consumer funnel
• Experience leading client accounts in an agency or technology setting as a main point of contact and driver of strategy
• A track record of client retention and account growth
• Working proficiency in GA4: analyzing customer journeys, building audiences and developing insights
• Familiarity with Shopify data and ecosystem integrations
• Experience evaluating and iterating on creative alongside creative teams
• An understanding of SOWs, scope and agency profitability
• Strong presentation skills and confidence in front of clients
• Experience mentoring or guiding junior team members

Perks and Benefits:

• Remote-first workplace that supports flexibility and connection
• Full medical, dental, and vision benefits as well as generous retirement program
• Thoughtful parental leave program
• Flexible Time Off, holidays, quarterly “Recharge” Days, and holiday closure in December
• Ongoing learning and development opportunities
• Commitment to transparent DEIB practices