POSITION SUMMARY:

Works closely with manager to ensure company and team goals are met. Ensures high quality work is completed timely.

PRIMARY RESPONSIBILITIES:

• Responsible for day-to-day staffing/scheduling/setting up sample run schedules.
• Ensures production work is consistently completed according to department goals.
• Ensures all case samples are processed and accounted for.
• High proficiency working within one or more laboratory information systems to ensure all relevant data is correct.
• Monitors cases reaching promised TAT and identify issue/cause/reason for those cases. Work with managers and other departments as needed to prevent future incident.
• Updates SOPs to accurately reflect current practices and works with manager and Document Control/QA/Training team to make effective.
• Monitors team members to ensure adherence to SOPs and safety procedures
• Oversees training for new hires: works in conjunction with lead to train new hires.
• Investigates/follows up on lab errors (NCR).
• Assists manager in initiating and completing CAPAS.
• Handles employee issues. Collaborates with Manager to resolve issues.
• Ensures alignment with team for reasoning behind instructions/processes, changes that are made, why certain ideas cannot be implemented effectively.
• Meets regularly with individual team members to discuss goals and progress.
• Responsible for staff performance reviews.
• Plans and leads shift meetings
• Adheres to Departmental Expectations
• Ensures compliance with all regulatory agency requirements through documentation, audits, and corrective action.
• Go-to person when manager is not present.
• May assist lab team in day to day tasks
• Keeps team morale up and maintains professionalism of team members, including by acting as role model.
• Approves timecards and PTO requests
• Escalates lab issues and team concerns to manager. Communicates the problem and suggests possible solutions.
• Understands the entire lab process and is able to identify and troubleshoot issues when they arise.
• Understands when and how to escalate issues appropriately.
• Makes sure the goals set by manager for the team are being met in the lab.
• Performs and completes side projects assigned by the manager.
• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.
• Receives assignments in the form of objectives with goals and the process by which to meet goals.
• Provides direction to employees according to established policies and management guidance.
• Administers company policies that directly affect subordinate employees.
• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors
• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Employee must pass post offer criminal background check.
• Performs other duties as assigned.

QUALIFICATIONS:

• 6+ years of experience as a Medical Technologist or equivalent in a clinical laboratory environment.
• BS/BA degree in Biological Sciences, related field, or equivalent
• Current ASCP board certification in Medical Technology or California State CLS or CGMBS license (Clinical Genetics Molecular Biologist Scientist).

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven leadership experience
• Able to take on own projects with little supervision.
• Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills.
• Excellent oral and written communication skills.
• Word processing and data management skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Duties typically performed in office setting
• Standing or sitting for long periods of time may be necessary
• Duties may require working weekends