Professional Services Manager Ii, Vehicle Intelligence
Axon
Scottsdale
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Professional Services Manager, you are the operational engine behind Axon's fixed ALPR deployments. You will lead and support site installs across a national footprint, coordinating contractors, validating technical specs, troubleshooting in real time, and making sure agencies are ready from day one.
This is a post-sale, customer-facing, front-line role. You will work directly with permitting, vendor, and engineering teams to align buildouts with power, connectivity, and performance standards, and you will represent Axon's mission in every community we serve.
What You'll Do
Location: Remotely from the United States
Travel: Up to 90%
Reports to: Sr Manager, Professional Services
- Support ALPR deployments from pre-wire to full activation, including power prep, equipment setup, and field testing
- Conduct hands-on site validation and troubleshooting (110VAC and 12VDC)
- Interpret site drawings, power plans, and mounting guides to validate installation accuracy
- Coordinate and execute field commissioning tests with the customer
- Serve as Axon's on-site lead during installs, maintaining alignment with technical and safety standards
- Work with contractors, AHJs, and utility providers to clear barriers and ensure operational readiness
- Capture photos, logs, and field data to improve process performance and documentation
- Create accurate network diagrams and documentation to support design and planning of network communication systems
- Deliver timely, detailed project deployment reports
- Engage post-sale with technology decision makers and program managers, including Chiefs of Police, command staff, Sheriffs, and Directors of IT
- Train primary technical contacts and end users on the proper installation and use of Axon ALPR
- Help customers track their implementation lifecycle and apply the right customizations
- Escalate product irregularities and problems to Product Managers during site deployments
- Partner with project managers, permitting leads, and vendor coordinators to align site activities
- Communicate status, blockers, and feedback across tools such as Slack, Quip, Smartsheet, Salesforce, and Zoom
- Ensure installation milestones align with agency go-live timelines
- Lead complex and multi-site ALPR deployments from planning through go-live, owning schedule, installation quality, and agency readiness
- Serve as a senior technical resource and escalation point for field issues, site conditions, and installation questions across the Professional Services team
- Mentor and coach junior Professional Services Managers on installation standards, troubleshooting, safety practices, and customer engagement
- Cross-train other Axon deployment teams on ALPR installation standards, power validation, and field best practices so they can support ALPR deployments as needed
- Cross-train on other Axon hardware products to support their deployments as business needs require
- Uphold Axon's standards for craftsmanship, safety, and public representation
- Troubleshoot on the fly and adapt to changing site conditions without compromising quality
- Deliver consistent results in diverse jurisdictions and field environments
- Stay flexible as projects and priorities change
What You Bring
- 3-6 years in field operations, systems deployment, or infrastructure installation (public safety, telecom, or utilities preferred)
- Experience with electrical systems (110VAC and 12VDC), power troubleshooting, and structured cabling
- Working knowledge of IP-based Ethernet networks, including LAN, WAN, and VPN concepts, with the ability to troubleshoot applications, computers, and networks
- Strong field coordination and contractor engagement skills
- Ability to train customer technical contacts and end users, and to communicate with senior public safety leaders
- Proficiency with field management tools (e.g., Asana, Salesforce, Slack, Zoom)
- Associate's or Bachelor's degree in a technical field or equivalent experience
- Ability to work independently with minimal oversight, and as part of a team in a fast-paced environment
- Willingness to travel nationwide and to visit customers in person regularly; candidates must live within reasonable proximity to a major airport
- Valid U.S. driver's license, maintained throughout employment
- Physical capability to stand, bend, stoop, and climb ladders for up to eight hours daily, and routinely lift or move equipment weighing up to 75 pounds, with or without reasonable accommodation
- Must be able to obtain and maintain CJIS Level 4 certification
- Military, law enforcement technology, transportation technology, or physical security industry experience preferred
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].
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