About the Role

We are seeking an experienced lead to support and scale our management of partner operations at Ethos. Among others, you will own the vision, strategy, and roadmap for creating an efficient, highly successful, debt management team, as well as develop process, reporting and metrics around debt management. You will also be responsible for developing, planning, and implementing scalable solutions that support the continuous improvement and growth of the organization. We are looking for someone who is energetic, self-motivated, and ready to step up to the challenge of helping build a best-in-class agent debt management program.

Duties & Responsibilities:

• Lead and manage day-to-day debt management team operations
• Develop and execute effective agent debt management procedures, policies, and standards
• Gather, document, prioritize, and communicate relevant enhancements and fixes to our debt management practice, including working with Engineering, Marketing, and Analytics
• Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis
• Monitor relevant debt management metrics and prepare reports
• Act as liaison between Accounting, Risk Ops, Sales and other cross-functional partners
• Gather, document, and communicate relevant product, marketing, and business updates to the debt management team
• Recruit, hire, mentor, and develop partnership operations associates
• Create and nurture a work environment and team culture where agents can excel
• Stay informed on the latest industry best practices, strategies, and methods

Qualifications & Skills:

• 5+ years in operations, debt management or debt recovery operations, 2+ years of experience managing a team and operations
• Extensive knowledge of debt management trends and new technology
• Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner
• Strong intellectual curiosity and drive to solve problems
• Excellent time management and prioritization necessary to balance all responsibilities
• Can adapt to changes quickly
• Adaptable to change and ability to change tasks quickly with maintaining attention to detail

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