Mid-level Cloud Analyst responsible for independently monitoring, analyzing, and supporting the operational health of Azure cloud environments in support of a DoD mission. This role performs deeper troubleshooting and root cause analysis, executes routine operational tasks with increasing independence, and mentors Cloud Analyst I and Service Desk staff.

Responsibilities

• Independently monitor and analyze Azure Monitor, Log Analytics, and Sentinel data to identify trends, anomalies, and recurring issues.
• Perform root cause analysis on recurring incidents and recommend remediation or process improvements.
• Execute and track patching, backup, and Site Recovery operations, verifying successful completion and escalating failures.
• Develop and maintain operational dashboards, reports, and metrics tracking SLA/SLO compliance and resource utilization.
• Support identity, access, and governance activities, including RBAC audits and access reviews, with increasing autonomy.
• Write and maintain basic automation scripts (PowerShell, Bicep, ARM templates) to streamline routine operational tasks.
• Contribute to and maintain runbooks, knowledge base articles, and standard operating procedures.
• Assist in tracking compliance with STIGs, Azure Policy, and vulnerability management requirements, coordinating remediation with Cloud Engineers.
• Mentor and provide guidance to Cloud Analyst I staff on ticketing, monitoring, and documentation practices.
• Participate in stakeholder meetings, communicating operational status, risks, and recommendations.
• General Experience: Two to four years of experience in cloud operations, IT support, or a related technical role, with demonstrated Azure experience.

Qualifications

• Working knowledge of Azure IaaS/PaaS services, monitoring tools, and identity/access management.
• Experience with ticketing and incident management systems, including SLA/SLO tracking.
• Basic scripting/automation experience (PowerShell, Bicep, ARM, or similar).
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills, with ability to interface with technical and non-technical stakeholders.
• Must hold a DoD 8140/8570 Certification
• Technical Bachelor's degree (Computer Science, Computer Engineering, or System Management) or equivalent experience

Preferred Qualifications

• Azure Administrator Associate (AZ-104) certification or equivalent.
• Experience with Infrastructure-as-Code (ARM, Bicep, Terraform).
• Familiarity with Windows Server and/or RHEL administration.
• Experience supporting classified or DoD cloud environments.

Clearance

• An active TS/SCI federal security clearance is required