The Frederick Keys Sales and Hospitality Intern is a part-time internship designed only for current university students who will be receiving college credit for participation in this internship. The Sales and Hospitality Intern will be gaining real-world experience with responsibilities within the organization. They will receive the opportunity to learn and observe how a professional sports organization operates and gain valuable skills in communication, fan experience, and sports ticket sales.

QUALIFICATIONS

• College sophomores, juniors, seniors, or graduate students working for academic credit in Sport Management, Business Management, or Sales.
• Thorough knowledge of the Microsoft Suite (Word, Excel, and PowerPoint)
• Ability to uphold company and Attain customer service standards
• Individual must be energetic, enthusiastic, and a dedicated team player
• Excellent interpersonal skills
• Ability to work event nights, weekends, and holidays as required
• Excellent written and verbal communication skills
• Ability to pay attention to details

GENERAL RESPONSIBILITIES

• Assist in grass roots advertising and prospecting for group events
• Gain knowledge and experience in servicing group and sponsorship clients
• Gain experience in clear and friendly phone manners through answering phones and learning how to make outbound calls
• Work Frederick Keys home games as directed by the Group Sales Manager
• Spend time shadowing and learning from top-tier Group Sales Account Managers and Sponsorship Sales Account Manager as directed by the Group Sales Manager
• Represent the organization, as needed, at outside community events and appearances
• Work non-gameday Frederick Keys events held at Nymeo Field at Harry Grove Stadium
• Research and identify potential clients and groups for group events and sponsorship
• All other duties assigned by Senior Marketing and Gameday Manager, Group Sales Manager, and General Manager of the Keys

GAME DAY RESPONSIBILITIES

• Assist with the set-up and take down of booked hospitality areas
• Host and attend to group birthday parties
• Host and attend to group hospitality spaces including suites and picnics
• Meet and engage with groups located in the seating bowl to ensure superior fan experience
• Engage with fans and ensure top customer service at Nymeo Guest Services
• Assist with the execution of paid on-field groups such as Anthem Buddies, National Anthems, color guard, and parades.