The Frederick Keys Box Office Intern is a part-time internship designed only for current university students who will be receiving college credit for participation in this internship. The Box Office Intern will be gaining real-world experience with responsibilities within the organization. They will receive the opportunity to learn and observe how a professional sports organization operates and gain valuable skills in communication, fan experience, and sports ticket sales.

QUALIFICATIONS

• College sophomores, juniors, seniors, or graduate students working for academic credit in Sport Management, Business Management, or Sales.
• Thorough knowledge of the Microsoft Suite (Word, Excel, and PowerPoint)
• Ability to uphold company and Attain customer service standards
• Individual must be energetic, enthusiastic, and a dedicated team player
• Excellent interpersonal skills
• Ability to work event nights, weekends, and holidays as required
• Excellent written and verbal communication skills
• Ability to pay attention to details

GENERAL RESPONSIBILITIES

• Assist in preparation of seasonal and gameday ticketing needs
• Gain knowledge and experience in servicing group and individual tickets
• Gain experience in clear and friendly phone manners
• Work Frederick Keys home games as directed by the Box Office Manager
• Spend time shadowing and learning from Box Office Manager
• Represent the organization, as needed, at outside events and appearances
• Place group events, season ticket plans, and individual ticket purchases into Tickets.com
• All other duties assigned by Box Office Manager, Senior Marketing and Game Day Manager, and General Manager of the Keys

GAME DAY RESPONSIBILITIES

• Assist with the preparation of the Box Office for the 2027 season and game days.
• Assist in working Box Office windows
• Assist in tracking and documentation of redeemed vouchers and codes
• Engage with fans and ensure top customer service at Box Office