Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement, and maintain all of the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey! About the Role: As the Regional Automation Engineer Manager, you will lead teams of onsite and regional automation engineers in driving equipment reliability and operational excellence across our fulfillment centers. You’ll monitor and support their work in controls automation and technical support while ensuring they effectively troubleshoot complex control systems and analyze performance metrics. You’ll guide their leadership of continuous improvement projects and ensure they provide mentorship to junior engineers. You'll work with state-of-the-art technology, including conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs. Through your technical leadership and design optimization efforts, you'll directly contribute to ensuring our customers receive their orders with Amazon's signature speed and accuracy while building team capabilities and driving operational excellence. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: We provide lightweight fire-resistant daily wear and composite toe safety shoes for your safety! Key job responsibilities Key job responsibilities include, but are not limited to: - Apply Subject Matter Expertise (SME) on troubleshooting and dive deeps for engineering issues, supporting a region of automation engineers to investigate the root cause and planning actions to eliminate/mitigate the downtime of critical assets - Program and source coding for in-house built solutions based in PLC or PC controllers and SCADA/OEE platforms - Lead a team of engineers in understanding, maintaining and troubleshooting material handling control systems, including PLC/PC controllers and industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, motor control systems, servo drives, frequency drives, and electrical distribution systems - Monitor MHE metrics and partner with maintenance/operations to address system performance issues and provide analysis across all operations - Provide regional escalation support to automation engineers, during and after business hours, troubleshooting locally and remotely, to ensure that all hardware or controls software within the region - Perform and analyze building System Assessments to enhance material handling system performance - Establish training plans and mentor a team of automation engineers - Communicate technical issues and project timelines clearly to building managers, operations staff and maintenance teams - Appropriately escalate downtime situations to vendors or senior leadership for support to restore equipment operation - Provide 24/7 on-call rotational support for hardware and software systems across multiple sites - Travel up to 80%