<p><span style="font-size: 14pt;"><strong>Position: </strong>Full Time Floor Leader</span></p>
<p><span style="font-size: 12pt;"><strong>Weekly:&nbsp;</strong>30-39 hours</span></p>
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<p><span style="font-size: 14pt;"><strong>Interview Plan</strong></span></p>
<p><span style="font-size: 14pt;"><strong><img style="max-width: 100%;" src="https://i.imgur.com/QDXoXUJ.png" alt="" width="1152"></strong></span></p>
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<p><span style="font-size: 12pt;"><strong>Floor Leader</strong></span></p>
<p><span style="font-size: 12pt;">As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.</span></p>
<p><span style="font-size: 12pt;">Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!</span></p>
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<p><span style="font-size: 12pt;"><strong>Responsibilities:&nbsp;</strong></span></p>
<p><span style="font-size: 12pt;"><strong>Sales &amp; Customer Experience:&nbsp;</strong></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Driving Sales:</strong> Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Customer Experience: </strong>Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Building the Brand: </strong>Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Product Passion:</strong> increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.</span></li>
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<p><span style="font-size: 12pt;"><strong>Team Involvement:&nbsp;</strong></span></p>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Development:</strong> Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Diversity, Equity, Inclusion, and Belonging: </strong>Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.</span></li>
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<p><span style="font-size: 12pt;"><strong>Operational Excellence:&nbsp;</strong></span></p>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Cash Handling and Store Opening/Closing: </strong>Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Time and Attendance:</strong> Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Visuals and Merchandising: </strong>Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Stock and Inventory: </strong>Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Policies and Procedures: </strong>Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.&nbsp;</span></li>
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<p><span style="font-size: 12pt;"><strong>Qualifications:&nbsp;</strong></span></p>
<p><span style="font-size: 12pt;"><strong>Required:</strong></span></p>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;">Minimum 1 year of experience in:</span></li>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;">customer service and sales</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">cash handling and opening/closing procedures</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">supervisory experience involving coaching, feedback, and training</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">problem-solving issues related to customer service in day-to-day operations</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">a fast-paced team environment</span></li>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;">Knowledge and passion for skincare, natural beauty, and ethical business&nbsp;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible schedule to accommodate store needs, including evenings, weekends, and holidays</span></li>
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<p><span style="font-size: 12pt;"><strong>Preferred:&nbsp;</strong></span></p>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with consultation-based customer service models</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience analyzing sales metrics</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working in skincare or cosmetics&nbsp;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in cross cultural collaboration and DEIB or social justice training&nbsp;</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Fluency in Spanish, French or other languages</span></li>
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<p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Easton Town Center Pay</div><div class="pay-range"><span>$16.50</span><span class="divider">&mdash;</span><span>$16.50 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-size: 12pt;"><strong>Best of luck on your job search, and don't forget to follow us to learn more!</strong></span></p>
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<p><em><span style="font-size: 12pt;"><span class="gmail_default">Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many&nbsp;</span>diverse First Nations, Inuit and Métis peoples.<br><br>Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada:&nbsp;<a href="https://ehprnh2mwo3.exactdn.com/wp-content/uploads/2021/01/Calls_to_Action_English2.pdf" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://ehprnh2mwo3.exactdn.com/wp-content/uploads/2021/01/Calls_to_Action_English2.pdf&amp;source=gmail&amp;ust=1715976159206000&amp;usg=AOvVaw2Pr_06T7mATxcXdH662zGm">Calls to Action #92</a>. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.</span></em></p>
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