Technical

• Knowledge of Residential Construction processes and products is required
• Excellent customer service skills and a desire to deliver positive customer experiences
• Strong organizational and time management skills. Must be able to effectively multitask and juggle simultaneous demands while remaining flexible and efficient in a fast-paced environment
• Ability to work independently with little direction or oversight
• Excellent interpersonal as well as verbal and written communication skills
• Proficient in Microsoft Office Suite
• Ability to make reasonable, rational, quick decisions while under pressure and when faced with unexpected occurrences or delays
• Ability to de-escalate situations and provide conflict resolution
• Ability to adopt Azori processes and standards
• Some fluency with Spanish (read/write/speak) is preferred

Change Management

• Quality is A Value, Not a Tradeoff. Proactively identifies quality risks and addresses them before they impact delivery; identifies patterns of recurring issues and works toward elimination; and improves quality without significantly impacting timelines; encourages peers to prioritize quality in decision-making.
• Learn Faster Than the Problem Changes: Demonstrates solid warranty expertise with emerging awareness of adjacent areas/disciplines; ability to identify personal learning gaps proactively; quickly absorbs new concepts and applies them effectively; seeks out feedback and diverse perspectives; and anticipates learning needs before they become urgent; shares new insights and learnings with the team.
• Speak Up Early When Something's Off: Demonstrates an understanding of organizational risk thresholds, stakeholder dynamics, and how to frame concerns constructively for different audiences; frames concerns with clarity, evidence, and potential solutions; spots early warning signs others may miss; and encourages open dialogue within the team; helps prevent issues from escalating into crises.
• Decide Like an Owner, Not a Bystander: Demonstrates an understanding of short-term vs. long-term trade-offs and the stakeholder considerations that inform sound decisions; weighs short- and long-term implications effectively; makes timely decisions despite ambiguity; and owns outcomes fully, including mistakes; acts in the company's best interest rather than personal or team convenience.
• Bias for Action Without Creating Chaos: Ability to identify which problems can be simplified and where risks lie before accelerating; simplifies complex problems to enable faster action; anticipates and mitigates risks proactively; and accelerates progress while maintaining alignment and clarity; keeps others informed to avoid confusion or rework.
• Hold a High Bar for Talent: Demonstrates an understanding of what strong performance looks like in the role; familiarity with performance and development frameworks; raises expectations through example and coaching; provides meaningful input on hiring and high-potential talent; and makes difficult but fair assessments; contributes to stronger teams through thoughtful hiring input, when applicable, and peer development.

Values

• Innovation: Identifies opportunities to transform how work gets done by challenging existing processes, leveraging AI, technology, and automation, and exploring new approaches to solve complex problems. Moves innovation from ideas to execution by testing solutions, influencing adoption, and creating improvements that increase efficiency, scalability, and long-term impact across teams.
• Collaboration: Elevates the performance of teammates by sharing knowledge, offering guidance, and helping others build on their strengths. Builds strong working partnerships by recognizing that the best results come from people working together toward something greater than themselves, and contributes to a positive, high-performing team culture.
• Growth Mindset: Identifies opportunities to strengthen their own skills and expertise by seeking out feedback, stretch assignments, and new challenges rather than waiting for direction. Turns lessons learned into action by refining how they work, raising the quality of their output, and building capabilities that create greater impact. Is motivated by becoming better than they were yesterday and consistently pushes their own standards higher.

• Bachelor’s degree or equivalent preferred
• 5+ years’ experience in a Warranty Service representative or equivalent role
• 5+ years’ experience managing subcontractors, scheduling, and invoicing
• Previous experience developing, implementing, and managing a warranty program
• Trade experience and hands-on capabilities are desirable

• Regular travel between job sites and/or the office is required
• Valid WA State Driver’s License
• Acceptable driving record & proof of vehicle insurance. Azori must be listed as an additional insured party on the vehicle insurance

• 100% covered employee premiums for medical and dental self-coverage
• 100% employer-paid life insurance
• 100 % employer-paid long term disability insurance
• Paid medical and family leave
• Critical illness insurance
• 401(K) with generous company match, no vesting schedule, and access to professional financial advisors
• Lifestyle reimbursement account
• 20 days of PTO & 9 holidays
• New iPhone for your personal and business use
• Free onsite parking
• Company paid events
• Complimentary snacks & beverages