Get to know the role

• Job Title: Technical Project Manager – Ecommerce

• Job Summary:

As a cross-functional Project Manager, coordinating across engineering, product, and business teams, the TPM supports the end-to-end delivery of technology projects, helping manage requirements, schedules, dependencies, and stakeholder communications. The role contributes to process improvements and delivery best practices that enable teams to consistently deliver high-quality solutions and business value. Success in this role requires strong organizational skills, effective communication, attention to detail, and the ability to navigate ambiguity in a fast-paced environment.

• FLSA Classification: (US Only)

• People Manager: No

What you’ll do

Project Management, Coordination & Delivery

• Manage day-to-day execution of assigned technology projects from planning through delivery.
• Coordinate requirements gathering and help translate business needs into clear user stories, acceptance criteria, and task definitions.
• Support backlog organization and contribute to prioritization discussions with business and technical stakeholders
• Maintain project schedules, milestones, and delivery plans to ensure on-time, high[1]quality execution .
• Track project risks, issues, dependencies, and scope changes, escalating concerns to
• Program management as needed.
• Support release planning and readiness activities, and post-release follow-up
• Ensure project documentation, decisions, timelines, and action items remain current and accessible.

Cross-Functional Support

• Partner with Software Development Managers, Developers, QA, Product Owners, TPMs, and business stakeholders to Coordinate project activities and maintain alignment.
• Participate and/or facilitate team-level ceremonies including standups, sprint
• ceremonies, and project check-ins.
• Help surface and track cross-team dependencies, risks, or blockers driving follow[1]through and escalation when appropriate.
• Manage stakeholder communication by translating project status, risks, and technical concepts into clear business-friendly updates.

Technical & Operational Support

• Develop an understanding of system functionality , integrations, and business workflows relevant to assigned projects.
• Assist with issue triage by gathering information, coordinating investigations, and facilitating resolution with engineering teams.
• Support user acceptance testing (UAT), regression testing, and business validation activities.
• Monitor operational impacts of project delivery and help in documenting procedures, workflows and best practices.
• Coordinate remediation activities for defects, incidents, and service requests.

Agile & Quality Practices

• Support Agile delivery practices and reinforce team working agreements.
• Review completed work for alignment with documented requirements and acceptance criteria.
• Help maintain project artifacts, templates, SOPs, and team documentation to improve consistency and efficiency. Contribute to continuous improvement efforts by identifying opportunities to enhance delivery processes and team effectiveness.

What you’ll bring

• Five (5) – seven (7) years of relevant professional experience or equivalent expertise.
• Bachelor’s degree in a related field or equivalent practical experience.
• Experience supporting complex technical projects with cross-functional teams, including experience managing team backlogs.
• Knowledge of ecommerce systems, transaction flows, order management, and platform operations.
• Understanding of systems, SDLC, web technologies, and modern development practices.
• Familiarity with Agile methodologies (Scrum, Kanban, Lean, Scaled Agile Framework).
• Experience writing user stories or functional requirements.
• Strong organizational skills with ability to manage multiple tasks and timelines.
• Experience with tools such as JIRA, Confluence, or similar project tracking systems.
• PMP, Scrum Master or CSPO certifications preferred.
• Strong communication skills with ability to convey updates to both technical and non-technical audiences.
• Ability to thrive in a fast-paced environment and collaborate across diverse teams.

Base Salary Range: For this role, new hires generally start between $117,000 to $156,000 per year. The full range is $117,000 to $211,000 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

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