About the role

Nonprofits, universities and other mission-driven organizations do some of the hardest work in the world, usually with small teams and little technical capacity. As a Scaled Account Manager in Beneficial Deployments, you will be the person a named book of these organizations can rely on. You will own each customer relationship after the first conversation, including commercials, activation and the conversations that turn a new deployment into everyday use.

This role sits on the Scaled Sales team within Beneficial Deployments, the part of Anthropic that brings Claude to mission-driven organizations sooner and further than the market would on its own. You will work with little to no dedicated Customer Success support, so you are both the seller and the person who helps a customer get real value.

That is only possible if you work differently. You will use Claude to take on the short-horizon tasks that consume a book like this, and spend your time on strategic conversations. The role will also change. As we automate more of this work, the book will take less of your time, and that time moves to growth: deeper work with your highest-potential accounts, launches, events and programs that reach many more organizations. We are hiring someone who wants that: someone who will automate parts of their own job and move on to the next hard problem.

What you'll do

• Own a named book of nonprofit and education customers. Take over existing relationships and run them end to end: retention, seat growth, plan moves and new contacts inside each organization.

• Drive activation yourself. Help priority customers in the segment go from purchased seats to weekly use, starting with where staff lose the most time: fundraising, grant writing, reporting and program operations at nonprofits, or research support, teaching and administration in higher ed.

• Automate your own work. Use Claude to handle account research, follow-ups, usage reviews and routine questions, then share what works so the whole team can use it.

• Spend your time on strategic conversations. Work with executive directors, operations leads, and IT and academic leaders at universities to find the use cases that matter to their mission and agree what success looks like.

• Spot who is ready for more. Identify customers moving from individual productivity toward redesigned workflows, build the case, and bring in Applied AI or other specialists when they qualify for deeper support.

• Build programs, not one-offs. When ten customers have the same problem, create a playbook, webinar or cohort that solves it once.

• Be the voice of your book. Bring what you hear to Product, Marketing, Support and Operations, and work across those teams to get customer problems fixed.

Where your time goes as we automate

The role starts mostly account-facing. Over roughly the first six months, we expect Claude to take on much of the routine work, and your time shifts toward growth. Examples of where it goes:

• Deeper with priority accounts. Spend real time with the 10 to 15% of your book that can move from individual productivity to redesigned workflows, and get them there.

• Quarterly launches. Beneficial Deployments brings new offerings to the nonprofit and education community each quarter. Help drive them: coordinate across Marketing, Comms and partner teams, and make sure your customers benefit.

• Events. Help shape and run the events, local and eventually international, that become a core part of how we reach new organizations.

• New signups and scaled partnerships. Contribute to the motions that bring new organizations onto Claude, including partner channels and programs for segments we don't yet serve well.

The exact mix will change, and you will help decide it. Part of the job is working out which tasks should be automated and which still deserve a person's time.

You may be a good fit if you have

• 3+ years of account management or customer success experience with nonprofit or higher education customers, with a proven track record of growing retention and driving adoption of new technology

• Have owned customer relationships in an account management or customer success role, and can point to accounts you grew, retained or turned around

• Use AI in your own work today, and can show a workflow you built that gave you real time back

• Bring structure to unfamiliar problems, and can move from a messy situation to a clear plan quickly

• Have run multi-step programs or projects with several stakeholders and kept them on track

• Have got things done through people you did not manage, across teams in a larger organization

• Stay effective when your job changes, and would see automating part of your role as a win

• Can explain AI plainly to people who are skeptical, busy or new to it

• Care about the mission of nonprofits and educational institutions, and about AI being developed and deployed safely

Strong candidates may also

• Have built something from zero, such as a company, a product, a sales motion or a new program, or been an early employee at a startup

• Have a consulting background, with experience across many sectors and problem types

• Have worked at an AI-native company or sold AI products, or moved from business development into owning accounts

• Have worked in or with nonprofits, foundations, Universities or other mission-driven organizations

• Understand how nonprofits and universities buy, including boards, funders, procurement cycles and tight budgets

• Have used usage data to prioritize a large book of accounts