About the role

Anthropic's Beneficial Deployments team brings Claude to organizations doing some of the world's most important work across the nonprofit and education sectors. These organizations share a problem: mission-critical work, thin budgets, and little slack to figure out new technology on their own. Our Customer Success team helps them go from first login to Claude being part of how their teams work, but we cannot do that one organization at a time, nor should we. The sector already has trusted intermediaries these organizations turn to first: networks, capacity builders, funder technical assistance providers, community colleges, and fellowship programs. This role exists to make those intermediaries as effective at activating and training organizations on Claude as our own Customer Success team is.

As the Scaled Enablement Lead, you'll build the Claude for Nonprofits train-the-trainer program that qualifies intermediaries to onboard organizations and deliver Anthropic-designed workshops on our behalf. You'll own the kits, credentials, and quality gates that let them run the show without an Anthropic CSM in the room. You'll also own the enablement thinking behind scaling impact through Claude Corps: how what fellows learn and build serves every organization we support, not only the ones that host them.

The people you enable are not selling Claude. They are trainers, implementers, and program staff whose job is to help mission-driven organizations meaningfully adopt AI. Your job is to make sure these intermediaries can do that with Claude, to the same bar we hold ourselves to, and to help them evolve their offerings as we learn what these organizations need. The measure of success for this role is organizations activated and trained well without Anthropic delivering it.

You'll be half program builder, half facilitator. You'll design and deliver the first cohorts yourself, then make the system repeatable: kits, qualification paths, credentials, teach-back gates, and a refresh rhythm that keeps content current as our products change. You'll build on the operating model and certification infrastructure of Anthropic's Education team and own everything specific to this audience, working closely with Beneficial Deployments Customer Success, Partnerships, Claude Corps program leadership, and our Education teams.

This is not a partner account management or alliances role, and it carries no quota. It is not a book-of-business Customer Success role either, though you'll spend time with organizations to stay grounded in what these nonprofits truly need. The role reports to the Customer Success Lead for Beneficial Deployments, has no direct reports today, and may grow into people management as the program scales. Expect periodic travel for in-person cohorts and sessions.

Key responsibilities:

• Own the Claude for Nonprofits train-the-trainer program end to end: its tracks, the qualification path for each, the credential, and recertification

• Build the kits intermediaries teach from: an activation playbook covering kickoff, admin setup, launch, and Day 30/60/90 reviews, and workshop-in-a-box modules starting with AI fluency and use case discovery, each with a deck, facilitator guide, demo scripts, sample data, and workbook

• Recruit and qualify a pilot cohort of anchor intermediaries, then open a repeatable application process that routes each to the right track and the right home, whether the Claude Partner Network or a Beneficial Deployments credential

• Design and deliver enablement for network intermediaries, adapting the program to how each reaches and supports its members, and help them evolve their offerings as we learn what organizations need

• Build the connective tissue among intermediaries so they learn from each other: shared office hours, a facilitator cohort that stays together after qualification, and a clear path for bringing new intermediaries along

• Support the enablement thinking for Claude Corps: how we extend the reach of fellows and the organizations around the program, and how what they learn feeds back into the enablement every customer receives

• Hold the quality bar when Anthropic is not in the room through teach-back gates, graded mock sessions, shadowing, and session satisfaction and activation quality at or above Anthropic-led benchmarks

• Run the program as one system: content intake and refresh calendar, production standards, resource hub organization, learning management system courses and assessments, and the agreement and attribution model for intermediaries acting on Anthropic's behalf

• Own the program's numbers, including approved trainers, collaborator-led activations and workshops, the Anthropic effort required per organization activated, and quality against benchmark, and use them to decide where the effort goes next

• Be the field voice for intermediaries inside Anthropic, bringing what they learn back into our enablement content, product feedback, and engagement model

Minimum qualifications:

• 7+ years of experience in enablement, training, or program management

• Train-the-trainer at scale. You have built and run a program that qualified other people to deliver your training consistently without you in the room: a certified facilitator network, a partner or community education program, or an instructor credential.

• Learning design and delivery. You have designed adult learning experiences end to end, including curriculum, facilitator guides, and assessments, and delivered them live

• Nonprofit ecosystem fluency. You have worked with or inside the intermediaries that reach mission-driven organizations (networks, capacity builders, funders, technical assistance providers) and understand how they influence adoption

• Hands-on proficiency with AI tools. You use Claude and/or other AI tools in your day to day and understand their impact firsthand

Preferred qualifications:

• Comfort being the single owner of a program while depending on teams you do not manage

• Ownership of, or close partnership with, a certification or badging program, including assessment design and recertification

• Experience with Skilljar or another learning management system, and with partner portals or resource hubs

• Facilitation of change management or AI fluency programs for non-technical teams

• Time at a capacity-building organization, an intermediary, or an edtech or technology company serving the sector

• Experience leading work through contractors or vendors while keeping several programs coherent