What does security look like when AI agents are writing and rewriting the software behind one of the world's largest retail businesses? Point-in-time reviews can't keep up, and continuous visibility becomes the foundation. Amazon Stores Security protects the systems, data and customers behind Amazon's Stores business. We're looking for a Principal Technical Program Manager to own our Observability program. The program gives Amazon a clear, current picture of the systems we run and how they behave, and turns that picture into security insights people can act on. In this role, you'll set long-term direction for one of the most complex programs in Stores Security. You'll lead a broad set of engineering, science and security partner teams, influence senior leaders, and make sure security keeps up with how fast Amazon builds. If you love ambiguous, large-scale technical problems where the right answer protects customers, this role is for you. Key job responsibilities - Own strategy and delivery end-to-end: Define and drive a multi-year roadmap for security observability across a large, varied technology landscape. Turn ambitious goals into clear, executable plans with measurable outcomes. - Make security visibility the default: Partner with developer tooling and platform teams so security visibility is built in from the start, not added by builders after the fact. - Expand visibility across a diverse environment: Drive programs that extend visibility to cloud services, corporate and operational devices, third-party relationships and newly integrated businesses. - Turn data into action: Lead work that turns large volumes of security data into accurate, prioritized signals. Build the mechanisms that measure signal quality and help teams fix issues faster, with more automation over time. - Prepare security for AI agents: Help shape how Amazon observes and governs AI agents as they become a bigger part of how software gets built and run. - Drive technical depth, not just coordination: Go deep enough to challenge tradeoffs in large-scale data systems, detection approaches, machine learning and agentic architectures. Know where the real risks hide. - Balance impact and cost: Make data-driven decisions about scale, cost and efficiency for a program with significant infrastructure needs. - Communicate like a strategist: Write clear planning docs, business reviews and executive communications that drive alignment and decisions across many organizations. - Anticipate, mitigate, accelerate: Manage complex cross-team dependencies and surface risks early. Use risk management to prioritize, not paralyze. - Use AI to move faster: Use AI tools to speed up planning, combine status across teams and shorten the time from insight to action. - Raise the bar: Mentor TPMs, set standards for how large security programs are run, and shape how Stores Security delivers at scale. A day in the life You might start your morning adjusting a delivery plan based on a new signal about how fast agent-driven development is growing. Then you jump into an architecture review where your risk instincts meet a principal engineer's design (and something better emerges). After lunch, you're leading an executive review, working through tradeoffs between speed, accuracy and cost in real time. By end of day, you've unblocked a partner team, drafted a plan for a capability no one has built before, and given the team a sharper way to sequence the next launch. Your work protects Stores customers at a scale few security programs reach. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
