As a Senior Product Manager-Technical on the Customer Success (CS) Intelligence team within the AWS Customer Success Center of Excellence, you will drive the product lifecycle for products and tooling that help AWS customers realize measurable business value after they deploy. This includes AI-powered systems and agent-based workflows that proactively surface risk, recommend interventions, and accelerate customer outcomes. You will contribute to product vision, write PRFAQs, translate customer and partner requirements into technical specifications, support the design of system architectures for ML-driven scoring and agentic automation, and work directly with engineering teams on sprint priorities and build decisions. You will run beta programs, UAT, and launches, measuring impact through how AWS and partners deliver customer outcomes. You will work across AWS service teams, field teams, marketplace services engineering, data science, UX, and operations to build products that combine customer telemetry, predictive models, and intelligent agents, giving AWS and its partners real-time visibility into customer health and post-launch outcomes at scale. This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own end-to-end go-to-market strategy for their technology domains. Partner teams own strategy, recruiting, development, and growth of key technology and consulting partners. Together they provide customers the expertise and scale to solve complex challenges. Key job responsibilities - Drive the product lifecycle for CS Intelligence tooling and systems, from requirements gathering and roadmap planning through launch and post-launch iteration, in partnership with senior leadership. - Write PRFAQs, business requirements documents, and technical specifications that translate field, customer, and partner needs into platform capabilities. - Contribute to system architecture decisions for data ingestion, scoring, and workflow automation that operate at AWS scale. - Work directly with SDEs and engineering leads on sprint planning, backlog prioritization, and build/buy/partner trade-offs. - Run beta programs, user acceptance testing, and launches with structured rollout plans. - Define and track success metrics, from model-level performance to customer-facing outcomes, and use them to inform product decisions. - Collaborate across AWS service teams, field engineering, data science, UX, and operations to deliver integrated customer-facing experiences. - Navigate legal, compliance, privacy, and data-sharing gates required for product launches. - Manage concurrent product workstreams, coordinating across engineering teams, stakeholders, and delivery timelines. - Present to senior AWS leadership, including Director-level strategy and product reviews. Candidates must be comfortable working closely with and across agile teams. This is a high-visibility, high-impact role. The right person is naturally customer-centric and thrives in a fast-paced environment that requires strong technical and business judgment and solid communication skills. This role is for someone who can execute both strategically and tactically, managing product workstreams in ambiguous, evolving environments. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
