Additionalinformation

Additional Information

We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.

If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together.

The annual base salary range for this position is $180,000 - $220,000 Base Salary. This role is also eligible for variable compensation.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Companydescription

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Jobdescription

Job Description

As a Senior Revenue Manager, you will keep the revenue close accurate and on time while partnering with finance, systems, and business leaders on long-running process and systems transformation programs, including the use of AI and automation in revenue operations. You will act as second reviewer on revenue transactions and final reviewer on high-value items, coordinate with FP&A on forecasting and variance analysis, and work closely with our India-based revenue managers, who serves as first reviewer, in a follow-the-sun close model. Hands-on experience with Salesforce, NetSuite and billing or revenue automation platform such as Zuora, Zuora RevPro, or Salesforce Billing is central to the role. This role suits someone who can balance the demands of a recurring close with multi-quarter, cross-functional project work led by others.

Close and Review

• Lead the revenue close process and serve as second reviewer on revenue reconciliations and disclosures
• Identify items that need technical accounting input and escalate them to the technical accounting team with the right context and support
• Maintain a materiality and escalation framework that defines which items stop at first review, which require second review, and which require final review

Process and Systems Transformation

• Work with finance, IT, Billing, Sales Ops, and Data leaders on multi-quarter revenue transformation programs, such as billing-to-revenue integration, revenue subledger enhancements, contract management, and close automation
• Represent revenue accounting and the close in design discussions, providing input on requirements, process flows, and impacts on review and controls
• Help drive adoption and change management across the US and India teams, including training reviewers to work with AI-assisted outputs
• Help translate business and accounting needs into system requirements, and challenge designs that would add risk or manual effort to the close
• Support testing, UAT, and cutover readiness, and confirm post-implementation processes and controls work as intended

India Team Collaboration

• Partner with the India managers (first reviewer) to set review standards, checklists, and escalation thresholds
• Provide clear handoffs, feedback, and coaching to keep review quality consistent across time zones
• Analyze second-review findings and trends with the India manager, and drive root-cause fixes

FP&A Coordination

• Coordinate with FP&A on revenue forecasting and budget-to-actual variance explanations
• Provide revenue and deferred revenue data, bookings-to-revenue bridges, and insight into drivers such as renewals, upsells, churn, FX, and pricing changes
• Align on close calendars and flash results, and flag risks and one-time items early

Controls and Audit

• Own execution and documentation of revenue-related close controls, including the multi-tier review controls
• Make sure process and system changes, including AI-assisted steps, are documented for audit
• Support external audit requests, walkthroughs, and quarterly review procedures, bringing in technical accounting for positions
• Track and remediate control gaps and review findings

Leadership

• Mentor and develop revenue accountants and analysts
• Communicate close status, risks, and project input clearly to the Senior Director and cross-functional leaders

Qualifications

Required

• Bachelor's degree in Accounting or Finance; CPA a plus
• 8+ years of progressive revenue accounting or revenue operations experience with significant hands-on close and review responsibility, ideally in SaaS or technology
• Experience contributing to multi-quarter system implementations and process transformation projects led by others (for example, revenue automation, ERP or billing integrations), from requirements through UAT and go-live
• Working knowledge of AI and automation as applied to finance and accounting, including strengths, limitations, and risks such as accuracy, bias, data privacy, and the need for human review
• Ability to influence senior stakeholders and work across finance, IT, and business teams without direct authority
• Ability to manage competing priorities between recurring close deliverables and long-running project milestones
• Working knowledge of revenue recognition concepts (ASC 606) sufficient to review work and spot items needing technical escalation
• Experience coordinating with FP&A on forecasting, variance analysis, and reporting
• Experience working with offshore or distributed teams, including multi-tier review structures
• Familiarity with SOX controls and working with auditors
• Excellent written and verbal communication skills, with comfort presenting to senior finance leadership

Preferred

• Hands-on experience using AI tools (for example, LLM assistants) to improve finance workflows, such as reconciliations, flux commentary, or contract review
• Experience at a public, high-growth SaaS company
• Familiarity with NetSuite, Salesforce, Chargebee or similar billing platforms, and revenue automation tools
• Strong Excel/SQL and data analysis skills
• Prior people management experience

Working arrangement

• Based at our San Mateo, CA headquarters with a hybrid schedule
• Some early-morning or evening availability required to overlap with the India team during close