Why We Have This Role

How You’ll Find Success

• Navigates Ambiguity: Takes initiative in complex, unstructured environments to map clear paths forward and build scalable operational standards.
• Influences Without Authority: Builds trust and drives alignment across senior stakeholders in Sales, Services, Customer Success, Product, and Operations.
• Process Architect Mindset: Obsessed with end-to-end workflow design—identifying handoff risks, reducing friction points, and optimizing quote-to-cash and delivery models.
• Evidence-Based Communicator: Synthesizes complex field and customer insights into concise, actionable feedback that influences product roadmaps and executive decisions.
• Systems & Strategic Thinker: Connects big-picture GTM strategy with hands-on asset creation (scoping tools, playbooks, SOW templates) to enable repeatable execution.

How You’ll Grow

• Expand your strategic impact by shaping end-to-end GTM readiness for next-generation enterprise SaaS products across global markets.
• Broaden your executive influence by partnering directly with cross-functional leadership across Sales, Product, Services, and Finance.
• Deepen your operational expertise in scaling enterprise customer lifecycles, engagement frameworks, and SaaS delivery models.
• Develop repeatable frameworks, playbooks, and standards that set the benchmark for product launches company-wide.

Things You’ll Do

• Accelerate GTM Product Readiness: Own and execute the end-to-end readiness plan that transitions new products and services from release to repeatable sales and delivery.
• Build Scalable Business & Service Workflows: Design and optimize customer lifecycle processes across quoting, provisioning, implementation, support, and renewal to eliminate operational friction.
• Enable Field Execution: Develop practical sales and delivery assets—including deal qualification guides, scoping tools, pricing references, SOW templates, and delivery playbooks.
• Drive Cross-Functional Alignment & Execution: Manage multi-team project plans, track readiness milestones, mitigate launch risks, and hold stakeholders accountable across Sales, Services, Legal, Deal Desk, and Finance.
• Influence Product Strategy: Establish feedback loops to gather customer and field insights, translating them into structured, evidence-based recommendations for Product Management.

What We’re Looking For On Your Resume

• Enterprise SaaS GTM Experience: 15+ years of extensive background in GTM operations, business readiness, services strategy, customer success operations, or product operations within a complex SaaS environment.
• Proven Cross-Functional Program Leadership: Demonstrated track record of managing complex launch plans, dependencies, and risks across multi-disciplinary teams.
• End-to-End Process Mapping: Proven ability to map and optimize complex workflows across quote-to-cash, implementation, and customer onboarding.
• Field & Sales Asset Development: Hands-on experience creating scoping tools, SOW templates, delivery methodologies, and field playbooks.
• Tool & Framework Familiarity: Background with enterprise frameworks and platforms such as Salesforce, Gainsight, Highspot, or similar customer success tools.
• Domain Knowledge (Bonus): Experience with experience management (CX), research technology, or partner/SI delivery models.

What You Should Know About This Team

Our Team’s Favorite Perks and Benefits

• Global Wellness & Flexibility: Competitive time-off policies, flexible working arrangements, and wellness stipends to support work-life balance.
• Comprehensive Health & Retirement: Industry-leading health coverage options and generous retirement matching programs.
• Community & Inclusion: Active Employee Resource Groups (ERGs) and dedicated team-building events that foster a strong sense of belonging.