Position Summary

The Bookkeeper is responsible for delivering accurate, timely, and compliant bookkeeping services to a portfolio of clients of the accounting practice. The role supports clients by maintaining high-quality financial records and works closely with accountants to ensure efficient end-to-end financial reporting and compliance outcomes.

This role is located in Melbourne, Victoria, Australia

Primary Responsibilities

Client Bookkeeping Services

• Provide day-to-day bookkeeping services for a portfolio of clients across various industries
• Maintain accurate and up-to-date financial records in accordance with accounting standards and client requirements
• Process accounts payable and accounts receivable, including invoicing, receipts, and payments
• Perform bank, credit card, and loan reconciliations

Payroll & Superannuation

• Process payroll for client businesses, ensuring accuracy and compliance with legislation
• Manage superannuation contributions and reporting
• Assist with payroll tax calculations and reporting (where applicable)

Compliance & Reporting

• Review, prepare and lodge Business Activity Statements (BAS) and Instalment Activity Statements (IAS)
• Ensure GST is accurately recorded and reported
• Assist with preparation of management reports and information required for accountants and year-end processes
• Maintain compliance with ATO and other regulatory requirements

Client Relationship Management

• Act as the primary client contact for bookkeeping services, managing communication, expectations, and issue resolution.
• Liaise between clients and the offshore team to clarify requirements, prioritise work, and ensure a seamless client experience.
• Liaise with clients to obtain required information and resolve discrepancies
• Build strong, professional relationships with clients through responsive and reliable service

Systems & Process Improvement

• Use cloud-based accounting software efficiently (e.g. Xero, MYOB, QuickBooks, Employment Hero)
• Identify opportunities to improve bookkeeping processes and workflows
• Maintain well-organised digital records and documentation

Team Leadership & Delivery

• Lead and coordinate a team of offshore bookkeepers to deliver accurate, timely, and consistent bookkeeping services to clients in line with firm standards and procedures.
• Provide clear instructions, training, feedback, and oversight to offshore team members to ensure capability development and service quality.

Workflow & Quality Management

• Monitor and manage workflow, deadlines, and capacity across the offshore bookkeeping team to ensure client deliverables are completed on time.
• Review work for accuracy, compliance, and completeness, addressing issues promptly and implementing corrective actions where required.

Qualifications and Experience:

• Proven experience in a bookkeeping role, ideally within an accounting or professional services environment
• Strong understanding of GST, BAS, and Australian bookkeeping requirements
• Experience with cloud-based accounting software
• High attention to detail and strong organisational skills
• Ability to manage multiple clients and deadlines
• Strong written and verbal communication skills
• Certificate IV in Accounting and Bookkeeping or equivalent (desirable)
• BAS Agent registration (or willingness to obtain)
• Exceptional organisational and time-management skills.
• Strong ability to coordinate workflow and deliver against deadlines

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