The opportunity:

The Senior Ocean Operations Associate plays a critical role in Flexport’s mission to make global trade easy for everyone. Flexport today connects over 10,000 clients and suppliers across 109 countries. This role will work in a cross-functional environment, partnering closely not only with our forwarding partners, ocean carriers, trucking providers but also different teams across the company to achieve our common objectives.

You will:

• Help to build operational performance framework, process and tools to measure our Ocean Partner performance across the local market.
• Use Flexport allocation tools to actively route cargo to ocean carrier contracts with the optimal cost, transit time, and allocation availability
• Drive performance management of Flexport’s freight forwarding, customs partners, and Ocean carriers leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations.
• Be a trusted advisor and coach to partners; continuously identify gaps and develop solutions focused on process standardization for both the Flexport operations team and partners.
• Identify partner training needs and design and execute training programs to drive operational quality
• Define and refine operational performance and product adoption metrics that meet our company’s business needs through alignment with Flexport Account Management, Global Operations, Operational Excellence and Partners
• Prepare presentations and analysis for monthly and quarterly partner review process
• Create enablement resources to ensure our internal teams are able to easily ship in and out of managed territories.

You should have:

• BA/BS degree with 5+ years of professional logistics or supply chain
• Ocean Export Operations (TPEB), shipments from East Asia to USA and Canada
• Excellent communication, interpersonal, organizational skills
• Strong commercial and business acumen, the ability to bring a deeper level of analysis, insights and inform strategy
• Strategic vision and ground floor execution
• Prior experience managing programs and initiatives from end to end
• Ability to identify win-win commercial and operational opportunities
• Ability to create data-driven insights that inform decisions and process improvements
• Strong ability to build relationships globally, managing different stakeholders and the ability to influence others
• Analytical skills and next-level attention to detail, while still maintaining a macro perspective
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.