Additionalinformation

Additional Information

Experience Requirements

• Money handling experience preferred.
• guest service experience preferred

Education Requirements

• High School Diploma or equivalent

Desirables:

• Customer service experience
• Flexibility to suit the needs of the Business
• Reliability to suit the needs of the Business
• Ability to be scheduling during high occupancy and key conventions, able to adapt to schedule changes

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Companydescription

Company Description

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Jobdescription

Job Description

Ensure the safety of all guests and patrons of the arcade area. Assist management with meeting safety standards, guest service standards and cleanliness.

Role and Responsibilities: (Includes but is not limited to the following)

• Ensure guest service, safety and cleanliness standards are met in the arcade area.
• To follow the Retail and Hotel Policies and Procedures.

Qualifications

Performance Requirements: (Knowledge, skills and abilities)

• Ability to deal with a number of problems requiring initiative and good judgment.
• Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger. Collect accurate information and solve management concerns.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.
• Ability to maintain the condition and appearance of the location.
• Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information with hotel guidelines.
• Reporting/fixing game issues as needed, including ticket and card malfunctions