Senior Project Manager, Delivery Operations

Role summary

The Senior Project Manager leads large-scale, high-impact, cross-functional initiatives that span multiple business units and require complex coordination (for example enterprise platform rollouts, organizational transformations, new product launches). This role is accountable for end-to-end delivery, including planning, execution, stakeholder alignment, and successful business readiness.

Mission

Ensure successful delivery of enterprise initiatives by driving structured execution, proactive risk management, and strong cross-functional alignment, enabling measurable business outcomes.

Core responsibilities

End-to-end delivery leadership (primary)

• Own full lifecycle delivery of initiatives
• Define delivery strategy, phasing, and sequencing across teams
• Ensure alignment between business goals, process design, and technical delivery
• Drive accountability across all workstreams

Program structuring and governance

• Execute the governance model: cadence (standups, steering committees, exec reviews), decision frameworks, and escalation paths
• Enforce ways of working across teams
• Manage interdependencies across multiple workstreams

Stakeholder and executive management

• Partner with senior stakeholders (Directors, VPs, Execs)
• Drive alignment on scope, priorities, and trade-offs
• Facilitate decision-making and resolve conflicts

Risk, issue, and dependency management

• Proactively identify and manage enterprise-level risks
• Anticipate cross-functional impacts and downstream dependencies
• Drive mitigation strategies and contingency planning

Business readiness and delivery alignment

• Ensure coordination across Process Engineering (design and adoption), Technology (build and implementation), and Business teams (readiness and execution)
• Track readiness across people, process, and technology

Scope and boundaries

Owns

• End-to-end delivery of process engineering initiatives
• Program structure, governance, and execution model
• Cross-functional alignment and accountability
• Enterprise-level risk and dependency management

Does not own

• Process design authority (owned by Process Engineering)
• Requirements ownership (owned by Business Analysts)
• Technical architecture decisions (owned by Technology teams)
• Final operational sign-off (owned by business and process owners)

Success metrics

• Delivery of initiatives on time and within scope
• Achievement of defined business outcomes and readiness milestones
• Effective management of enterprise risks and dependencies
• Stakeholder and executive confidence in delivery
• Smooth coordination across Ops, Tech, and business teams

Experience and skills

• 6-8 years in project or program management, consulting, or operations; proven experience leading large-scale, cross-functional initiatives; experience working with senior stakeholder teams.
• Program and project leadership
• Strategic planning and sequencing
• Advanced stakeholder and executive management
• Risk, dependency, and governance management
• Cross-functional operating model understanding; ability to align business, process, and technology workstreams
• Strong decision facilitation and conflict resolution

Tools

Smartsheet (or equivalent PM tool); Jira; Confluence or SharePoint; Excel or Google Sheets (advanced); collaboration tools (Teams, Slack, etc.).