We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the Role:

As a Business Compliance Associate in the NetCredit Business Unit, you will join one of Enova's core businesses. Your responsibilities will include helping move issues through their full lifecycle in accordance with enterprise issue management policies, planning and executing customer remediations, and addressing unique regulatory and business requirements in various states. You'll collaborate cross-functionally to align business and compliance needs, and contribute to customer redress, and assess applicable operational and system controls to prevent issue recurrence.

Responsibilities:

• Scope, plan, and execute end-to-end customer remediations due to production issues, ensuring that root cause investigations are complete and implemented corrective measures are sustainable.
• Perform quality control reviews of issue documentation, flagging gaps and escalating open risks to process owners and achieve audit-ready issue documentation.
• Track issue milestones and service-level deadlines, and prepare status updates and escalations for management.
• Maintain NetCredit remediation policies and best practices.
• Identify and recommend improvements to operational tasks associated with issue management and the issue lifecycle.
• Assist with ad hoc data requests related to external and third-party business audits.

Requirements:

• 5+ years of project management experience executing initiatives from start to finish, including managing cross-functional stakeholders and authoring detailed business documentation
• 3-5+ years in business operations, internal audit, operational risk, or related role in a high-regulated industry with hands-on experience with issue management, root cause analysis, and impact assessments
• Familiarity with SQL and Excel, proficiency preferred
• Strong analytical and problem-solving abilities
• Ability to collaborate effectively in both team and independent settings
• Excellent written and verbal communication skills
• Familiarity with tools such as Microstrategy, Grafana, and other monitoring dashboards is a plus
• Bachelor's degree in Engineering, Business, Finance, or a related field

Compensation

• The budgeted annual salary range for this position is $75,000 - $100,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

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