Overview

Solution Consultants at ID.me are the technical and product experts in the presales process, playing a key role in advancing customer requirements. In this role you will collaborate with sales teams to deliver product demonstrations, respond to technical proposals, lead integration design, and create documentation and architecture diagrams.

Based in Texas, the Senior Solution Consultant, SLED supports ID.me’s state, local, and education business across the full southern territory, not Texas alone. You will be the senior technical voice on agency pursuits throughout the region, spanning unemployment insurance and workforce, health and human services, education, and public retirement systems. State buying cycles follow legislative and fiscal calendars, and several states in this region legislate biennially, so budget windows are less frequent and timing matters more. Success in this role means navigating that landscape with credibility, often while a federally funded alternative is on the table.

We value strong listeners who can deeply understand customer challenges and provide structured advice on overcoming them using ID.me’s technology. You must be highly technical and comfortable interacting directly with customers.

In the rapidly evolving digital identity market, you must understand ID.me’s architecture and capabilities while applying business insights to solve customer problems. Our mission is to give users something invaluable: their time. Solution Consultants at ID.me make a direct, positive impact by helping people access services online more efficiently.

Responsibilities

This role extends the core Solution Consultant responsibilities.

• Maintain in-depth knowledge of the entire ID.me product suite and how it maps to state, local, and education agency use cases
• Serve as a primary contributor to RFx responses, owning technical accuracy across state and local solicitations
• Solve technical customer issues of broad scope and high complexity
• Provide mentorship for Solution Consultant team members and remain a current contributor to team-learning initiatives and activities
• Collaborate cross-departmentally to identify and resolve complex scenarios and integration issues
• Propose and implement improvements for product feature enhancements based on current market trends
• Identify solutions leveraging market and industry knowledge
• Support the team with resolving customer escalations
• Assist with specific objectives and key results associated tasks
• Leverage technical expertise with APIs, federated protocols, and state agency customer environments to drive sales strategy and success
• Diagnose and document customer technical and business requirements
• Design and configure solutions that address customers’ unique needs and offer the most value from ID.me’s products
• Develop and configure demos that position differentiated solutions
• Quantify the business and technical value of ID.me in solving customer problems
• Execute Proofs of Concept with complex use cases and integrations
• Analyze complex RFPs and write accurate, compelling content that positions a unique ID.me solution
• Craft reusable technical content such as whitepapers, playbooks, and how-tos
• Develop and maintain relationships with the technical representative(s) at the agency
• Distill, prioritize, and communicate product feedback to internal teams
• Present at marketing events, trade shows, and user conferences

The Role

• Collaborate closely with GTM teams as the go-to ID.me product expert to drive successful agency engagements
• Gain a deep understanding of all aspects of the ID.me platform to communicate the technology effectively to users of varying technical expertise
• Facilitate a seamless transition through each stage of the customer lifecycle, ensuring continued success and driving adoption of new products with existing agency customers
• Partner with the Sales team to help agencies fully grasp the potential of the ID.me solution, aligning it with their program and constituent service objectives
• Navigate state procurement vehicles and fiscal year timing alongside Sales, sequencing technical work to match legislative, grant, and budget deadlines
• Design federation architectures that position ID.me as a layer alongside an agency’s existing or federally funded credential provider where coexistence is the right technical outcome
• Identify and propose turnkey solutions while coordinating with Product Management for potential outsourced enhancements
• Support sales efforts by leading proofs of concept (POCs) that showcase complex use cases and the value of ID.me’s platform
• Distill customer and solutions team feedback into actionable insights for Product Management, Engineering, and Sales
• Develop technical solutions for agencies to address complex use cases, ensuring scalability and efficiency
• Define the specifications for how solutions are designed, managed, and delivered, ensuring alignment with business objectives
• Identify the most effective technology solutions to address agency challenges, bridging technical needs with program goals
• Quickly articulate complex technical concepts, often on the fly, using whiteboards or other tools to engage customers
• Communicate the architecture, behavior, and characteristics of software solutions to stakeholders, ensuring clarity and alignment with objectives

Requirements

This role extends the core Solution Consultant requirements.

• Demonstrated experience performing the responsibilities of a Senior Solution Consultant
• Passionate about delivering value to customers; experience in a customer-facing role such as consulting, technical support, or solution engineering
• Strong understanding and hands-on experience with REST APIs
• Proficiency in industry-standard protocols used for authorization/authentication and federation (e.g., OAuth 2.0, SAML 2.0, OpenID Connect, Bearer Token Authentication)
• Confident in presenting and sharing technical knowledge with senior stakeholders
• Strong technical presentation, communication, and problem-solving skills
• Expertise in one or more of the following: Identity and Access Management (IAM) platforms and concepts, Identity Verification, web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), or backend development (Java, C#, Node.js, Python, PHP, Ruby)
• Familiar with NIST SP 800-63-3 / 800-63-4 guidelines and standards
• Knowledge of the complete software development lifecycle (SDLC) and associated best practices
• Experience with modern software development methodologies, DevOps practices, and associated technologies
• Practical experience with REST APIs and related technologies in real-world scenarios
• Ability to quickly learn and apply knowledge of the ID.me platform and solutions
• Relentless curiosity and a positive, can-do attitude

Preferred Qualifications

• Prior experience supporting state, local, or education customers in a presales, consulting, or delivery capacity
• Familiarity with one or more SLED program areas: unemployment insurance and workforce, Medicaid and health and human services, K-12 and higher education, or public retirement and pension systems
• Experience designing SAML or OIDC federation into state IT environments, student information systems, or benefits eligibility platforms
• Experience with multi-campus university or community college systems and system-office procurement
• Understanding of state procurement vehicles, fiscal year timing, biennial legislative calendars, and grant-funded deadlines, and how they shape a technical pursuit
• Working knowledge of the competitive and funding dynamics around publicly funded credential providers in state benefits programs, including where coexistence is the right posture
• Familiarity with accessibility requirements (ADA / Section 508) and state privacy law as they apply to constituent-facing identity flows
• Experience contributing to state or local RFP, RFI, or RFQ responses
• Comfort operating across program, IT, security, and privacy stakeholders within a single agency
• Based in Texas, with the ability to travel regularly across the southern territory

Key Performance Indicators

• $ Bookings per demo
• New go-lives per year
• Activity impact
• Closed-won deals
• RFx completed / won
• Time to integrate (integration start to complete date)

Growth From Here

From Senior Solution Consultant, the ladder forks into three tracks: Principal Solution Consultant (generalist IC, P5), Specialist Solution Consultant (lateral IC, P5), or Manager, Solution Consulting (people leadership, M3).

Movement between Principal and Specialist at P5 is lateral. It does not require resetting level, and it does not require going through management. An SC can deepen into a specialization and later broaden back into Principal scope, or the reverse. That specialization can be carried forward into Distinguished Solution Engineer (P6) and Technical Fellow rather than dead-ending at P6.