About the role

Ever walked into a local game store on release night and felt the buzz? That energy starts with stores getting into the Wizards Play Network, and that is where this role comes in. As a WPN Application Specialist, the contractor reviews retailer applications across North America and helps new stores get approved quickly and accurately, so they can open their doors to players sooner.

This is a contract role focused on reviewing and approving applications rather than ongoing store coaching. It is a great fit for someone who loves getting the details right and takes real satisfaction in clearing a queue well. Curious what a day looks like? Mostly steady, focused review work, with the Retailer Success team close by whenever a case gets interesting.

What the role involves

The specialist reviews WPN retailer applications, account updates, and ownership transfers for North America, approving stores that meet WPN standards and flagging the ones that need a closer look. Keeping retailer records accurate and complete in our internal systems is a core part of the work, and so is following our review process and telling us when a step is unclear so we can make it better.

Along the way, the specialist spots common patterns, like missing information on applications, and shares them with the team so we can make applying easier for stores. On the trickier or unusual cases, senior team members are there to partner and problem-solve together.

What we're looking for

We would love to hear from someone with some experience reviewing applications, or a background in retail, partner operations, or customer service. Strong judgment matters here: the ability to apply clear guidelines consistently and to know when a case is worth a second opinion. Clear and friendly written communication rounds it out, since good notes and clean handoffs keep the whole queue moving. And a genuine care for getting the details right, even on a busy day, goes a long way!

Bonus points if you already know Wizards games or the tabletop gaming community, or if you have worked in tools like Salesforce or Smartsheet. None of these are dealbreakers.

Good to know

This is a fixed-term contract based in North America, and we may extend it as the work continues. You do not need to check every box to apply. If this sounds like you, we would genuinely love to see your application!

Additional Details:

• Employment Type: Contingent Worker
• Location: Hybrid
• Duration: 6 months

Compensation Range, Currency USD:

• Starting Pay Range: $35/hour
• Pay Range End: $43/hour

Workwell offers US based Wizards temporary workers a comprehensive benefits package, including:

• Medical
• Dental
• Vision
• Health savings accounts
• Employee assistance program
• 401(k) retirement plan
• Paid Sick Leave (variable based on location)
• Paid Time Off and Holiday Pay

Benefits listed below are for Full Time employees, the benefits listed above is for our contingent workers.

#Wizards