POSITION SUMMARY

The Leasing Consultant is a key member of the on-site property team and serves as a primary point of contact for prospective and current residents. This role combines sales, customer service, marketing, and administrative responsibilities to support the community’s leasing performance, occupancy, and resident satisfaction goals.

The ideal candidate is a relationship builder with a sales mindset, strong attention to detail, and the ability to turn prospective residents into valued members of the community. Through personalized service, timely follow-up, and a thorough understanding of the property, the leasing consultant helps create a welcoming experience from the first inquiry through move-in and beyond.

RESPONSIBILITIES

• Ensure a smooth move-in process by managing the lease flow paperwork and conducting make-ready walked prior to move-in.
• Increase and maintain occupancy with a high close rate for signed leases. Strive to reach weekly/monthly sales goals.
• Prepare and complete all lease paperwork with future residents.
• Work directly with the Community Manager to help establish and execute community marketing initiatives.
• Keep leasing, and Yardi software updated with accurate prospect, resident, and lease information.
• Scan, organize, and upload all documentation related to residents and leasing of the Company’s properties under management.
• Answer calls and respond to online/email leads in the required timeframe.
• Discover resident wants and needs to determine which properties or units are the best potential fit.
• Actively work to set appointments for tours and build value through phone and email interactions.
• Stay knowledgeable about availability, amenities, and neighborhoods to competently answer all prospective resident questions and/or concerns.
• Consistently follow up after showings to stay in contact with prospective residents.
• Conduct regular zone walks and quality control spot checks.
• Keep informed of current market conditions/trends.
• Compile comp surveys weekly and shop comps bi-annually or as directed by Community Manager.
• Maximize resident satisfaction levels by meeting and exceeding expected quality and service levels. Use proactive and timely response and follow through, generate insight, resolve resident conflicts, and encourage a sense of community through interaction and outreach.
• Walk and prepare apartments to ensure readiness for future residents; prepare keys and change locks for future move-ins.
• Maintain a positive living environment for community residents by providing excellent customer service, resolving issues promptly and effectively, and consistently following up on resident requests.
• Actively work to secure resident renewals.
• Collaborate with your team using problem-solving abilities by understanding and managing resident and team expectations through ongoing and effective communication. Utilize flexibility when responding to daily demands as well as in sales efforts.

APPLY IF YOU HAVE:

• High School Diploma or equivalent; Bachelor’s degree preferred
• Previous experience in sales, customer service, hospitality, or retail.
• Strong interpersonal, verbal and written communication skills.
• Ability to built rapport, identify customer needs, and confidently communicate value.
• Strong organizational skills and attention to detail, particulary when handling documentation and deadlines.
• Basic computer proficiency and the ability to learn property management, leasing, and customer relationship management systems.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to work in a high volume and sometimes stressful environment.
• Availability to work weekends.

POSITION DETAILS:

• The base hourly range for this position is $21 - $23/hour. This position may qualify for monthly and bi-annual bonuses, as well as commissions.
• The schedule for this position is Mon-Fri 9 AM – 6 PM.
• Office location: 501 E. 102nd Ave. Thornton, CO 80229

REDPEAK BENEFITS:

• Great benefits, including full medical, dental, vision, employer-paid short-term disability
• Competitive 401(k) with company match; fully vested at day one of eligibility
• 16 PTO days, 13 Paid Holidays
• 20% Rent discount
• RedPeak Student Debt Repayment Program
• 50% or up to $75 monthly health club reimbursement and wellness programs
• Cell Phone Reimbursement
• Team Member Recognition Program
• Clothing Reimbursement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by law.

OTHER DUTIES: This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee.