Senior Product Manager, Commercial Video IoT Devices

The Role

Alarm.com is looking for a senior product manager to lead development of key commercial video hardware products, starting with our PoE camera line. This is a hands-on product role for someone who can operate at both the architecture level and the last-10%-of-the-product level.

You will own products across hardware, firmware, and software over their full lifecycle. That means working with ODM partners on platform and component choices, making product and specification tradeoffs, pressure-testing real-world installation workflows, and driving the software and firmware work needed to deliver a complete product experience.

Day to day, this role can range from reviewing chipset options with a hardware partner, to tearing down a prototype to evaluate a mechanical constraint, to prioritizing launch-critical software issues with engineering. You should care as much about system architecture as you do about the details that determine whether a product actually feels finished in the field: accessory quality, LED behavior, cable routing, installation flow, and overall polish.

This role is a strong fit for product managers who have gone deep on hardware and embedded systems, or for hardware, embedded, or systems engineers who want to move into product.

What You’ll Own

• Key commercial video hardware products. Lead product development for high-priority commercial video devices, beginning with PoE cameras.

Own product direction from concept through launch and continued lifecycle improvement.

• Hardware, firmware, and software product definition. Define requirements and make tradeoff decisions across the full product experience, not just the device itself. Ensure the hardware, firmware, and software pieces come together into a product that works well for customers and installers.

• ODM partner direction and product shaping. Work directly with ODM partners to evaluate platforms, select components, solidify specifications, and drive execution. Push for quality, challenge assumptions when needed, and make sure important details do not get waved away.

• Installer and field experience. Review products from the perspective of the installer and end user. Identify friction in mounting, wiring, accessory kits, setup, and deployment, and drive improvements before those issues reach the field.

• Final product quality and finish. Be the person who notices when a product is technically functional but not actually ready. Own decisions and feedback on the details that shape quality, including industrial/mechanical details, status indicators, packaging inputs, in-box accessories, and setup experience.

• Launch readiness and lifecycle follow-through. Lead key launches end to end, including launch-critical issue resolution and post-launch prioritization. Partner with engineering, QA, operations, design, and PMM to ensure products ship at the right quality bar and continue improving after release.

• Cross-functional decision making. Work across hardware, firmware, software, operations, design, quality, and go-to-market teams. Engineering owns implementation; you own the product outcome.

What We’re Looking For

We care more about technical judgment, curiosity, and ownership than about checking every box on paper.

• Strong technical depth in hardware or embedded systems. You can engage credibly on device architecture, component tradeoffs, and system constraints. You do not need to design the hardware yourself, but you do need to understand how the pieces fit together and be able to challenge a recommendation when it does not make sense.

• Ability to operate across hardware, firmware, and software. You can reason about the full system and make good prioritization calls across disciplines. You are comfortable owning a hardware product beyond the physical device itself.

• Hands-on product instincts. You are willing to open the box, inspect the accessory bag, walk through the install flow, and test assumptions yourself. You care about the difference between a product that works in theory and one that works well in practice.

• Pragmatic problem solving. You push for excellence, but you are practical about getting products to market. When a partner says something requires a respin, delay, or escalation, you know how to dig in and evaluate whether there is a simpler path.

• Experience driving complex cross-functional work. You can keep momentum across multiple teams and external partners without losing sight of product quality or decision clarity.

• Clear written and verbal communication. You can write rigorous requirements, document decisions clearly, and communicate effectively with technical teams, external partners, and leadership.

• Strong technical foundation. Background in engineering, computer science, math, physics, or another rigorous discipline with B.S. in an engineering discipline, computer science, math, physics or related field preferred.

Bonus Points

• Experience shipping cameras, IoT devices, networking hardware, or other connected devices
• Experience working with ODM, JDM, or contract manufacturing partners
• Experience in video surveillance, physical security, or commercial device ecosystems
• Background as a hardware, embedded, systems, mechanical, or firmware engineer before moving into product
• Familiarity with installer-driven products or products deployed in real-world commercial environments

Location

• This role can be based in our Redwood City, San Diego, or Tysons, VA headquarters and is expected to be onsite 4 days per week.
• Travel is expected, including trips to Taiwan a couple times per year and occasional travel to other partner or field locations as needed.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience:Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].