Manager, System Operator Training

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO’s Operations department invites applications for a full-time Manager, System Operator Training.

SUMMARY:

The Manager, System Operator Training is directly responsible for developing, implementing and evaluating a coordinated training program for NYISO and Transmission Owner system operators as well as NYISO Operations Support Personnel to assure reliable interconnected system operation, in compliance with NERC, NPCC and NYSRC training requirements. This position is responsible for maintaining the facilities, applications, and staff required to support the various training programs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Oversee the design, development, implementation, and evaluation of the NYISO Training programs in accordance with a Systematic Approach to Training (SAT).
• Develop training organization skills in instructional design, needs assessments, adult learning theory and training fidelity assessments.
• Acquire and maintain applications, tools, and facilities to provide realistic and professional training environment.
• Develop trainer and subject matter expert adult learning theory knowledge.
• Evaluate and propose innovative training experiences.
• Manage NYISO Operations Training participation in NPCC, IRC, NERC, and NATF working groups and committees
• Develop and maintain Operator Training Procedures to ensure compliance with NERC, NPCC and NYSRC rules.
• Evaluate, select, and implement Learning Management Software which promotes efficiency across course development, course presentation, learner evaluation, maintenance of required records for demonstration of compliance during audits, and submission of needed information to maintain provider certification with NERC.
• Select, develop, and manage competent and highly motivated trainers and engineers to support the NYISO Operator Training programs.
• Prepare administer and monitor Operator Training budget. Negotiate contracts as applicable.
• Maintain documentation and reporting on training needs and programs delivered, to assure NERC, NPCC and NYSRC compliance requirements.
• Plan and coordinate with NYISO Operating subcommittees and NERC, NPCC, IRC, and NATF training initiatives, including Human Performance.
• Direct simulation analysis in support of Grid Operations needs.
• Provide technical expertise to other departments within the NYISO and assist in Market Participant training activities as requested.
• Direct development of training covering integration of processes, tools and displays into system operations through participation of System Operator Training in projects impacting real time operations or operating tools. This may include developing business requirements, participating in product development and user acceptance testing (UAT), supporting final implementation and providing follow-up support.
• Evaluate training opportunities for non-grid operations NYISO employees to improve overall company knowledge.
• Oversee the design, development, implementation, and evaluation of Operations new hire training.

SUPERVISORY RESPONSIBILITIES

This position does possess supervisory responsibility and there are non-supervisory employees who report to this position.

EDUCATION

Bachelor’s degree required, preferably in education, engineering or technology. Master’s degree in education, Management or MBA preferred.

EXPERIENCE

• Ten years of related experience
• Preferred Three years of technical training facilitation and/ or instructional design.
• Demonstrated proficiency in analysis, design, development, implementation and evaluation of training programs.
• Excellent facilitation and presentation skills presenting information to a diverse and technical audience
• Experience leading the development and modification of operating procedures
• Demonstrated experience leading and mentoring junior staff
• Experience in a leadership role within training committees and technical working groups
• Experience in power generation, grid operations, utilities preferred

CERTIFICATES, LICENSES, REGISTRATIONS

Facilitation, Training, or Teaching Certification preferred.

ADDITIONAL REQUIREMENTS

• Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive presentations on technical topics to management and public groups.

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Intermediate competency in Windows operating environment using MS Office applications, e-mail and internet programs.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training.­­­­­­­­­­­­ This position may require work on nights, weekends or holidays.

At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.