Practice Manager – Hartford County, CT Market Full-Time | Multi-Center Oversight | Healthcare Leadership

Lead with Purpose. Deliver with Compassion.

Are you a skilled healthcare leader ready to make a meaningful impact in a growing, patient-first organization?

IVX Health is seeking a dynamic Practice Manager to oversee our infusion centers in the Hartford County market - specifically in West Hartford and Glastonbury. The Practice Manager will lead both clinical and administrative teams across multiple sites, driving operational excellence and ensuring a consistently exceptional patient experience.

What You’ll Do

• Lead Multi-Center Operations Oversee day-to-day operations across assigned centers, serving as the on-site and on-call resource for clinical and administrative escalations.

• Manage and Coach High-Performing Teams Directly supervise both clinical and non-clinical staff, including hiring, scheduling, payroll, PTO management, and performance development.

• Ensure Operational Excellence at the Front Desk Drive success in pre-visit verification, patient onboarding, scheduling and retention, and accurate EMR documentation in partnership with front desk staff.

• Partner to Drive Revenue and Quality Outcomes Collaborate with clinical teams, regional leadership, and centralized departments (revenue cycle, pharmacy, etc.) to ensure clean workflows and efficient, reimbursable care.

• Support P&L Execution Own center-level business performance metrics and collaborate with the Regional Operations Director and VP to hit financial goals.

• Strengthen Community and Vendor Relationships Serve as the primary liaison for non-referring vendor relationships, including supervising physicians, community groups, and strategic drug partners.

• Champion a Culture of Accountability and Growth Reinforce IVX’s values and standards by fostering a culture of operational rigor, continuous improvement, and collaborative leadership.

• Drive Growth in Patient Volume Strategize alongside Business Development Managers to support referral relationships and market expansion efforts.

What We’re Looking For

• 3+ years of leadership experience in a healthcare, outpatient, or multi-site operational setting

• Proven success managing both clinical and administrative teams

• Experience in healthcare front desk operations, patient access, or revenue cycle preferred

• Strong financial and operational acumen, with the ability to manage budgets, productivity, and performance metrics

• Excellent communication skills, with the ability to build trust across diverse teams

• Solutions-focused mindset with the ability to troubleshoot, resolve conflicts, and implement improvements

• High emotional intelligence, professionalism, and the ability to lead with empathy and decisiveness

• Bachelor’s degree in healthcare administration, business, nursing, or related field preferred

Why You’ll Love IVX Health

• Mission-Driven Work – Join a company that’s reshaping the infusion experience for patients nationwide.

• Dynamic Leadership Role – Influence both patient care and operational success across a growing market.

• Supportive Culture – Be part of a passionate, performance-driven team that leads with kindness and integrity.

• Room to Grow – Enjoy professional development, tuition reimbursement, and real opportunities to advance your career.