IT Solutions Engineer – AI, Automation & Cloud, #1111

Clearance: US Citizenship Required; ability to obtain a government clearance if required.

We are looking for an IT Solutions Engineer who wants to do more than keep systems running. This role is for someone who can help reinvent internal IT by building practical automations, improving employee experiences, and using AI-assisted, spec-driven development to turn business needs into reliable solutions.

Our environment spans both Microsoft and AWS in real production use. We are Microsoft-heavy across Microsoft 365, Teams, SharePoint, Entra ID, Intune, Defender, Power Platform, Copilot, and Azure services, while also running multiple production systems, applications, and cloud services in AWS. The successful candidate needs to move comfortably between at least these two clouds and choose the right platform, tool, or service for the problem at hand.

This is a hands-on role for someone who likes solving messy problems, learning quickly, documenting what they build, and delivering tools people actually use. You will support core IT operations, but the bigger opportunity is to identify friction in the business and build secure, maintainable solutions that reduce manual effort and help people work better.

What You’ll Do

• Build useful internal tools, automations, workflows, scripts, and lightweight applications that improve how employees work.

• Use spec-driven development practices to clarify the problem, define expected behavior, document assumptions, and deliver maintainable solutions.

• Use AI tools responsibly to accelerate research, solution design, development, troubleshooting, documentation, and iteration.

• Improve and extend our Microsoft 365 environment, especially Teams, SharePoint, Entra ID, Intune, Defender, Power Platform, Copilot, and related services.

• Work interchangeably across Microsoft/Azure and AWS environments, including production systems, applications, APIs, source control, CI/CD, infrastructure automation, monitoring, identity, and security controls.

• Partner with business users to understand pain points, prioritize high-value opportunities, and deliver solutions people will actually adopt.

• Help keep IT operations secure, reliable, documented, and aligned with compliance needs such as CMMC, ISO 27001, and ISO 20000.

Required Skills and Experience

• Minimum of a Bachelor's and 3+ years of hands-on experience supporting Microsoft 365, endpoint management, identity, collaboration tools, or modern IT operations.

• Experience building automations, workflows, scripts, integrations, internal tools, or low-code solutions.

• Comfort moving between Microsoft/Azure and AWS environments, with the judgment to understand where each platform fits and how to support production workloads responsibly.

• Ability to turn ambiguous requests into clear specifications, working prototypes, tested solutions, and practical documentation.

• Responsible use of AI-assisted tools for research, development, troubleshooting, documentation, and continuous learning.

• Strong troubleshooting, communication, documentation, and user empathy.

• Familiarity with security, access control, least privilege, audit evidence, and compliance-conscious operations.

Preferred Skills and Experience

• Power Platform, Microsoft Graph, PowerShell, Python, JavaScript, REST APIs, or similar development experience.

• Amazon Kiro, Microsoft Copilot, GitHub Copilot, ChatGPT, Copilot Studio, Azure AI, OpenAI-based tools, or AI-powered internal assistants.

• Hands-on experience with AWS services such as IAM, Lambda, S3, CloudWatch, CloudFormation, ECS, API Gateway, or related production operations; familiarity with AWS GovCloud and Microsoft GCC High; plus common Infrastructure as Code tools.

• GitHub, GitLab, source control, CI/CD, DevOps practices, or repeatable deployment approaches.

• Government contracting, CMMC Level 2, ISO 27001, ISO 20000, NIST SP 800-171, or other regulated/security-conscious environments.

You Might Be a Fit If

You see a manual process and immediately start thinking about how to improve it. You are comfortable supporting systems, but you also want to build things, simplify things, and help people work better.

You are curious, practical, and self-directed. You can learn an unfamiliar environment, talk with users, write down what good looks like, build a solution, test it, document it, and keep improving it.

You are excited by AI because it changes how technical work gets done, but you also understand that internal solutions must be secure, reliable, supportable, and aligned with company policies.

Why This Role Matters

Internal technology should make work easier, not harder. This role helps us get more leverage from Microsoft 365, Azure, AWS, AI, automation, and other platforms so IT can become a more proactive engineering partner to the business.