The work:

Agile delivery team member for ServiceNow implementation Join a high-performing Agile delivery team supporting the continuous improvement, operations, and maintenance of a mature ServiceNow platform. This role works closely with product owners, business stakeholders, and senior ServiceNow developers to deliver enhancements that improve business processes and user experience. The Analyst will help manage the end-to-end delivery lifecycle, from identifying and refining backlog items through testing, deployment, and user adoption. This is an excellent opportunity for individuals looking to strengthen their ServiceNow, Agile, business analysis, and stakeholder engagement skills while contributing to a mission-critical enterprise application. Key

Responsibilities:

Collaborate with stakeholders to gather, analyze, and document business requirements. Identify and refine backlog items with clients, stakeholders, and product owners. Create and maintain Agile delivery artifacts including user stories, acceptance criteria, process flows, and release documentation. Partner with senior ServiceNow developers to deliver platform enhancements and operational updates. Participate in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives. Perform business process analysis and recommend opportunities for process improvement. Execute functional and user acceptance testing and support development of automated test scripts where appropriate. Support change management activities, training materials, communications, and solution adoption. Respond to ad hoc stakeholder requests for application support, reporting, process guidance, and business insights. Track delivery progress, risks, dependencies, and issues to support successful releases.

Here's what you need:

• Requirements gathering and documentation
• Backlog refinement and prioritization
• Testing and quality assurance
• Strong communication and stakeholder management skills
• Agile delivery fundamentals to include but not limited to:
  • ServiceNow Fundamentals
  • ServiceNow ITSM Fundamentals
  • Business analysis
  • Business process analysis

Preferred Qualifications:

• Experience working on Agile software delivery teams.
• Experience supporting ServiceNow implementations, enhancements, or operations.
• Experience creating user stories, acceptance criteria, and test cases.
• Familiarity with ITSM processes, workflow design, and continuous improvement initiatives.
• Ability to work effectively with both technical and business stakeholders.

Eligibility Requirements:

US Citizenship required