Summary

Are you driven by empathy and compassion, especially when people need it most? Do you find fulfillment in helping people rather than the powerful?

We are looking for full-time customer service professionals who are passionate about making a meaningful difference and committed to delivering an exceptional experience to every client they serve. As a Case Consultant, you will be the first voice our clients hear when they reach out for help — often in the midst of challenging and emotionally charged circumstances. You will provide reassurance, guidance, and a steady presence from the very first point of contact.

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM. We are seeking individuals with open availability who are flexible and willing to work shifts within our operational hours, including weekends.

If you are driven by compassion, thrive in a people-first environment, and are looking for a career that is as rewarding as it is impactful — we want to hear from you.

This position is part of a hiring class scheduled to begin November 2, 2026. Candidates selected for this opportunity must be available to start on that date and remain available for the entire six-week training program, as attendance during training is required.

Compensation

• $18.00 per hour
• $250 Sign-On Bonus (awarded after 90 days of employment)

Responsibilities

• Serve as the first point of contact for prospective clients calling into the firm, conducting consultations to assess how we can best support their needs.
• Gather and accurately document information pertaining to potential cases.
• Schedule follow-up appointments and coordinate callbacks with prospective clients.
• Distribute and collect signed retainer agreements via email and text.
• Manage a combination of inbound and outbound calls with professionalism and care.
• Address and resolve client concerns in a timely, respectful, and solutions-oriented manner.

Qualifications

• High school diploma or GED required; college experience preferred.
• Strong critical thinking and comprehension skills, with the ability to assess situations quickly and accurately.
• Excellent written and verbal communication skills, including the ability to type a minimum of 35 WPM while navigating multiple software applications simultaneously.
• Comfortable working in a dynamic, fast-paced environment and adapting to shifting priorities with composure.
• A collaborative team player who is equally effective and self-motivated when working independently.
• Consistently reliable, dependable, and accountable.

#LI-EZ1