Contact Center Service Specialist - Spanish Speaking

Please note that we do not offer visa sponsorship for this position.

We are seeking candidates who are bilingual in Spanish and English.

Role Summary

We will train you to work directly with our customers across America to ensure they have a positive experience in understanding their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve important issues, and collaborate with the team to reach our full potential and achieve results. Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.

Our hours of operation are 8am-7pm ET Monday-Friday with representatives working an 8 hour shift between those hours.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Minimum Qualifications

• Associate’s degree or higher preferred
• You have 2+ years of professional work experience interacting with customers
• You are passionate about working for a company with a cause-driven culture
• You are able to successfully pass a background check that may include fingerprinting

Preferred Qualifications

• You are great with people
• You enjoy delighting customers with exceptional service
• You are an excellent communicator, with strong listening skills
• You have solid computer and math skills
• You are strong with solving problems and working in a collaborative environment
• You are great at multi-tasking in a fast paced environment and are computer savvy (web searches, MS Office and Mainframes)
• You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change

AI Proficiency Expectations

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All applicants are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!