OVERVIEW

The Regional Asset Protection Manager will embrace artificial intelligence as a force multiplier—using AI-enabled tools to enhance analysis, accelerate pattern and anomaly detection, improve investigative efficiency, and support proactive, data-informed decision-making.

This position will support a growing, multi-district portfolio of sanctuaries throughout the Southeast (based in Miami)

RESPONSIBILITIES

Shrink Reduction and Operational Excellence

• Analyze inventory shrink results and work closely with Retail Operations, district leadership, and store leadership to develop strategies addressing external theft, internal theft, fraud, and operational errors.
• Drive shrink-reduction goals throughout assigned districts and consistently communicate company Asset Protection initiatives to field leadership and store teams.
• Assess high-shrink and high-risk sanctuaries to identify sources of loss and develop measurable action plans.
• Conduct comprehensive risk and site-vulnerability assessments to identify deficiencies and recommend measures that protect employees, guests, merchandise, property, and other company assets.
• Assist with strategic initiatives and contribute to the successful development and implementation of Asset Protection objectives.
• Prepare monthly, quarterly, biannual, and annual Asset Protection summaries, including trend analysis of relevant key performance indicators.
• Build effective field partnerships that support sales and operational goals while protecting company assets.
• Support additional Asset Protection projects and responsibilities as assigned.

Data, Technology and Artificial Intelligence

• Leverage exception-based reporting, POS data, inventory reporting, RFID, CCTV, case-management systems, and other analytical resources to identify theft, fraud, operational loss, and emerging risk trends.
• Use AI-enabled tools to increase the speed, consistency, and effectiveness of Asset Protection analysis, reporting, investigations, training, and risk assessment.
• Apply artificial intelligence as a force multiplier to recognize patterns, prioritize investigative opportunities, summarize complex information, and strengthen preventive strategies.
• Identify responsible opportunities to automate repetitive processes and improve the efficiency of the Asset Protection function.
• Evaluate AI-generated information critically and apply sound professional judgment before making recommendations or taking action.
• Ensure AI tools are used responsibly and in accordance with company policies, confidentiality requirements, data-security standards, privacy obligations, and applicable laws.
• Partner with Asset Protection leadership and cross-functional stakeholders to identify, recommend, test, and deploy new technology and process improvements related to shrink, security, safety, investigations, and cash management.

Investigations

• Proactively identify, investigate, and resolve internal and external theft, fraud, organized retail crime, cash loss, merchandise loss, integrity concerns, and other conduct that may result in loss to the company.
• Conduct internal investigations using POS exception reporting, transaction data, inventory information, CCTV, case-management systems, interviews, and other available resources.
• Conduct interviews with subjects, witnesses, and other relevant individuals in accordance with company standards and applicable laws.
• Ensure all internal and external investigations are completed promptly, objectively, confidentially, and in compliance with corporate and legal requirements.
• Partner with Retail Operations, store and district leadership, People & Culture, and Legal to determine appropriate corrective and preventive actions.
• Partner with law enforcement and industry organizations when necessary.
• Prepare clear, accurate, and comprehensive investigative reports, findings, and recommendations.
• Maintain the confidentiality of sensitive employee, customer, investigative, and company information.

Physical Security and Risk Management

• Review, advise on, and manage physical-security standards for sanctuaries within the assigned area of responsibility.
• Manage physical-security systems and required training, including camera systems, intrusion alarms, access controls, keys, safe codes, locking mechanisms, and related technologies.
• Conduct site-risk and vulnerability assessments to identify conditions that could result in employee harm, financial loss, property damage, or business interruption.
• Recommend security enhancements based on risk, incident history, store environment, operating conditions, and business needs.
• Support new sanctuary openings by conducting security assessments, coordinating security-system readiness, and delivering Asset Protection training.
• Manage third-party security providers, post orders, service expectations, and ad hoc security needs throughout the assigned region.
• Optimize the deployment of security resources based on location risk, operating needs, foot traffic, local events, and emerging conditions.

Incident and Crisis Response

• Review and respond to reported incidents involving theft, shoplifting, internal dishonesty, inappropriate behavior, workplace violence, threats, cash shortages, vandalism, robbery, burglary, and other events affecting ALO employees, guests, or assets.
• Maintain awareness of regional conditions that could affect operations, including civil unrest, protests, severe weather, natural disasters, and workplace-violence concerns.
• Provide timely support and guidance to district and store leadership during elevated security or safety situations.
• Coordinate incident responses with Retail Operations, People & Culture, Legal, law enforcement, emergency services, and security providers as appropriate.
• Support incident follow-up, corrective actions, and preventive measures designed to reduce the likelihood of recurrence.
• Remain accessible and prepared to respond to store-based emergencies when necessary.

Field Engagement, Training and Partnerships

• Build strong partnerships with district managers, store leaders, and cross-functional teams throughout the Southeast, United States.
• Coach and educate store teams on Asset Protection awareness, internal and external theft prevention, operational controls, fraud prevention, workplace safety, and incident reporting.
• Deliver Asset Protection and physical-security training for new sanctuary openings and existing locations.
• Serve as a trusted Asset Protection resource for field leadership and store teams.
• Support corporate initiatives by serving as a liaison with law enforcement, government agencies, security professionals, and retail-industry partners.
• Network with Asset Protection and loss-prevention professionals to exchange best practices, investigative intelligence, and information regarding emerging trends.
• Pursue external-development opportunities, including webinars, conferences, professional training, and industry events.
• Promote a culture of integrity, accountability, safety, and responsible use of technology.

QUALIFICATIONS

• Bachelor’s degree or a comparable combination of education and professional experience in retail Asset Protection, loss prevention, investigations, law enforcement, private security, risk management, or a related discipline.
• Minimum of five years of multi-unit, field-based Asset Protection or loss-prevention experience.
• Minimum of two years of supervisory or leadership experience supporting multiple locations.
• Demonstrated experience conducting internal and external theft, fraud, and integrity investigations.
• Strong analytical ability with experience translating reporting and data into practical loss-reduction and risk-mitigation strategies.
• Demonstrated curiosity and proficiency in using AI-enabled technology as a force multiplier to enhance analysis, investigations, productivity, and strategic decision-making.
• Ability to assess AI-generated information critically, recognize potential limitations or inaccuracies, and apply sound professional judgment.
• Excellent written, verbal, interviewing, presentation, and interpersonal communication skills.
• Ability to build credible, productive relationships at all organizational levels and with external partners.
• Ability to prioritize competing responsibilities and operate independently in a fast-paced, growing organization.
• Ability to handle sensitive and difficult situations discreetly, objectively, and diplomatically.
• Proficiency with Asset Protection applications, CCTV platforms, POS reporting, RFID, case-management tools, Shopify, and Microsoft Office applications, including Excel, Word, Teams, Outlook, OneNote, and PowerPoint.
• Familiarity with applicable Canadian privacy, surveillance, security, employment, and workplace-safety requirements is preferred.
• Ability to communicate effectively and work cooperatively with company personnel, third-party security providers, and law-enforcement partners.
• Strong desire and ability to learn new technologies, skills, methodologies, and industry best practices.
• Ability to respond to store emergencies and maintain a high degree of accessibility.
• Ability to travel extensively throughout the Southeast of United States, including overnight and weekend travel, up to approximately 80% of the time.
• Ability to maintain a flexible schedule based on business needs, including evenings, weekends, and holidays.