About the Role

The Professional Services Project Management Specialist supports the successful delivery of software implementation projects for utilities, local governments, and other public sector organizations. Working within the Professional Services team, this role coordinates customer engagements involving Elements XS and Connect solutions, helping ensure projects are delivered on time, within scope, and aligned with customer objectives.

The ideal candidate is organized, customer-focused, and comfortable managing multiple priorities while partnering with clients and cross-functional teams to drive successful project outcomes.

Specific Responsibilities

• Coordinate software implementation projects from kickoff through go-live and transition to support.
• Develop and maintain project plans, schedules, milestones, and status reports.
• Serve as a primary point of contact for project communications and stakeholder updates.
• Facilitate requirements gathering sessions, project meetings, and customer workshops.
• Coordinate activities across delivery teams, including configuration, integrations, testing, reporting, and deployment.
• Track project risks, issues, dependencies, and action items and help drive resolution.
• Support change request management, project documentation, and delivery governance processes.
• Ensure projects are delivered with a high level of quality and customer satisfaction.
• Contribute to continuous improvement of project management practices and implementation methodologies.

Required Qualifications

• 3+ years of experience in project coordination, project management, professional services, software implementation, or a related field.
• Experience supporting customer-facing projects and working with cross-functional teams.
• Strong organizational, communication, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience preparing project plans, status updates, meeting notes, and other project documentation.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Bachelor's degree in Business, Information Systems, Geography/GIS, Computer Science, or a related field, or equivalent practical experience.

Preferred Qualifications

• 3+ years experience working with Esri's GIS technology
• Experience supporting software implementation, configuration, integrations, or reporting projects.
• Knowledge of utilities, local government, asset management, or related industries.
• Familiarity with project management tools and implementation methodologies.
• Ability to travel occasionally as needed.

ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING The annual base salary range for this full-time position is $80,000 - $100,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

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