Position Summary

The Associate, Wealth Management role is a client-facing advisory support role supporting Advisors by coordinating advice processes, preparing proposal, review and pitch documentation, managing portfolio transactions and supporting a high-quality client experience.

This role is located in Syndey, New South Wales, Australia.

Primary Responsibilities

Advisor and Client Support

• Provide day-to-day support to Advisors to help deliver a consistent and responsive client experience.
• Assist with client meeting preparation, including review packs, pitch documents, portfolio information and follow-up actions.
• Respond to client and advisor queries relating to portfolios, reports, transactions and administration within role scope, escalating where required.
• Develop trusted working relationships with clients, Advisors and internal teams through clear, timely and professional communication.

Advice Process and Documentation

• Manage and track the advice process, ensuring file notes and records are complete, accurate and up to date in Fin365.
• Prepare and review proposal documents, review documents and supporting materials for Advisor review and client meetings.
• Collate relevant client information, portfolio data and supporting documentation to assist Advisors with recommendations and reviews.
• Maintain high standards of record keeping, documentation quality and follow-through on advice-related actions.

Portfolio Administration, Trades and Settlements

• Manage or support portfolio transactions, including asset transfers, trades, settlements and related follow-up actions.
• Work with the Middle Office team to engage their support on repeatable operational tasks such as account opening and client onboarding.
• Monitor outstanding tasks, deadlines and dependencies to ensure portfolio and client actions are progressed efficiently.
• Maintain accurate client and portfolio data across relevant systems.

Investment and Market Support

• Prepare portfolio reporting, analysis and supporting information for Advisor review.
• Contribute ideas and observations from client work, market discussions and internal meetings.

Client Relationships and Communication

• Maintain client trust through consistent, reliable and professional engagement.
• Communicate clearly with clients in a way that is practical, respectful and easy to understand.
• Anticipate client needs where possible and deliver within role scope, referring to Advisors or other specialists when additional expertise is required.
• Support positive client outcomes while prioritising the interests of clients and the firm over individual or team preferences.

Compliance, Risk and Professional Standards

• Understand and operate within Escala’s compliance framework, internal policies and Code of Conduct.
• Escalate potential compliance, operational or client issues promptly to the relevant Advisor, Manager or Compliance team.
• Complete required mandatory training and CPD obligations relevant to the role.
• Maintain accurate documentation and support a strong risk and quality culture.

Growth, Business Development and Continuous Improvement

• Build capability in business development by recognising when client opportunities may be present and raising them with Advisors.
• Support prospecting activity through preparation, follow-up and attendance where appropriate.
• Participate in networking, learning and development activities aligned to the Advisory Growth Track.
• Identify process improvements, service opportunities and knowledge gaps, and participate constructively in change initiatives.
• Assist in coordination of client functions and marketing events

Collaboration and Team Contribution

• Work cooperatively with Advisors, Client Relationship teams, Compliance, Operations and Investment teams across locations.
• Share information openly, support team priorities and contribute to a positive, high-performing and collaborative culture.
• Demonstrate behaviour aligned to Escala values and the One Escala ethos.

Qualifications

• Experience in wealth management, financial advice, investment, client service or advisory support, ideally within a HNW or UHNW client environment.
• Demonstrated experience supporting Advisors or client teams with client servicing, portfolio administration, review preparation or advice-related processes.
• Sound understanding of client account structures, portfolio transactions, investment administration and client reporting.
• Experience using financial advice, CRM, portfolio or trading systems such as Fin365, Xplan, IRESS or TradeCentre is desirable.

Founded in 2013, Escala, Focus Partners Australia is an Australian private wealth investment and advisory firm with offices in Sydney and Melbourne, serving high-net-worth and ultra-high-net-worth individuals and families, family offices, and not-for-profit organizations. The firm is known for its research-led, client-first approach and delivers highly personalised advice across wealth, investment, and portfolio strategy.

As part of Focus, Escala combines specialist local advice with the backing of a global platform, giving clients access to institutional-grade capabilities and insights through a highly personalised advisory model. Learn more at escalapartners.com.au or follow the company on LinkedIn.

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