About this role

We're looking for a Strategy & Operations Senior Associate to be the primary strategic partner for Faire's Head of Customer Experience — driving the analytics, strategic problem-solving, and operational execution that help the team deliver its highest possible impact. This is an ideal role for someone who thrives in a hybrid of operational rigor and strategic problem-solving, with a strong desire to lead high-impact projects from ideation through execution. The ideal candidate is comfortable getting into the weeds of data and leveling up their recommendations to an executive audience, while appreciating the complexity of operations at a marketplace.

This role blends strategy, analytics, and hands‑on execution. You'll partner with Customer Experience, Finance, Operations, and vendor teams to define capacity plans, design workforce management processes, and guide initiatives — from support strategy to strategic program management — from ideation to launch.

You’re excited about this opportunity because you will:

• Fill strategic, analytical, and operational gaps for CX, driving forward-looking, high-impact projects that help the org take on more strategic work in service of company goals
• Lead cross-functional support initiatives end-to-end as part of quarterly and annual planning: drive bottoms-up opportunity sizing and scoping, frame the problem, align stakeholders, and land change management
• Refine and scale capacity models and WFM cadences across CX and use those learnings to drive cost savings initiatives across Faire
• Own the comms process between Finance, Operations, and vendor teams — translating financial forecasts into operational targets for cost and volume
• Drive CX's annual headcount planning and forecasting, including scenario analysis, initiative impact sizing, and budgeting
• Drive team performance management & accountability — building dashboards, monitoring, diagnosing, and reporting out on key trends across CX

We’re excited about you because you have:

• A Bachelor’s degree (or equivalent experience) and 4+ years in strategy & operations, management consulting, investment banking, strategic finance or business operations at a high-growth technology or fintech/marketplace company.
• SQL proficiency or a strong desire to learn
• The ability to build and maintain scalable financial models
• Demonstrated cross-functional leadership—able to partner with operators and technical teams, influence without authority, and drive initiatives from concept to impact
• Strong, structured communication (written and verbal) and executive‑ready storytelling; experience leading business reviews and surfacing clear recommendations
• Team player who loves to deliver outstanding results while having a fun time with your teammates!
• Interest and desire to learn about complex operational workflows
• Desire to work in a fast-paced environment with constant change

Nice to haves:

• Marketplace experience
• Customer Support experience

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Salary Range

San Francisco: The pay range for this role is $133,500 to $183,500per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.