The FSQA Program Compliance Specialist supports Home Chef’s Food Safety & Quality Management Systems by ensuring compliance programs, audit readiness activities, and food safety documentation are consistently executed across all facilities. This role focuses on maintaining SQF program compliance, supporting corrective and preventive action (CAPA) processes, managing compliance reporting, and driving continuous improvement initiatives across the FSQA network.

The FSQA Program Compliance Specialist partners closely with Site FSQA teams, Operations, Customer Service, and cross-functional stakeholders to monitor compliance performance, support audit preparedness, analyze customer complaint trends, and maintain food safety and quality documentation systems. This role also supports annual calibration programs, Tempo project rollouts, and network-wide FSQA compliance initiatives.

Detailed Responsibilities

Program Compliance & Audit Readiness:

• Support implementation, maintenance, and continuous improvement of the Home Chef Food Safety & Quality Management System across all facilities.
• Support annual third-party audits and maintain SQF program documentation, including food safety fundamentals and food safety plans.
• Partner with Site FSQA Managers, Operations, and key stakeholders to ensure compliance with Home Chef FSQA programs and regulatory requirements.
• Support execution of internal audit programs and ensure timely completion of corrective and preventive actions (CAPAs).
• Track, monitor, and report on network compliance metrics, audit findings, and corrective action effectiveness.
• Support audit readiness activities, compliance documentation management, and continuous improvement initiatives across the network.

CAPA Management & Continuous Improvement:

• Participate in root cause analysis investigations and support implementation of corrective and preventive actions related to food safety and quality issues.
• Monitor compliance performance trends and identify opportunities for process improvement through data analysis and evaluation of recurring issues.
• Support site error rate discussions and provide recommendations to improve FSQA program effectiveness.
• Collaborate with Site FSQA teams and Operations partners to support FSQA management reviews and verification activities.

Customer Complaints & Trend Analysis:

• Analyze FSQA data and trends including customer complaints, illness trends, hold management, environmental monitoring, Tempo reporting, and receiving data.
• Support customer complaint management processes and reporting through Tempo, Core FM, and related systems.
• Provide reporting visibility and recommendations to management when unacceptable FSQA trends or risks are identified.

Document Control & Program Support:

• Support document control processes to ensure compliance records, SOPs, forms, and FSQA documentation are maintained and audit ready.
• Coordinate annual equipment calibration tracking and follow-up activities across facilities.
• Support rollout and implementation of Tempo projects, FSQA program updates, and compliance initiatives.
• Maintain compliance trackers, reporting tools, and supporting documentation related to FSQA programs.

Training & Cross-Functional Support:

• Support development and maintenance of FSQA onboarding and training materials for FSQA and QC team members.
• Maintain site FSQA training trackers and support compliance-related training initiatives.
• Collaborate with Customer Service, Site FSQA teams, and Operations to support network FSQA objectives and continuous improvement efforts.
• Assist with special projects, labeling needs, and cross-functional FSQA initiatives as needed.

General Responsibilities:

• Follow facility GMPs and help enforce policies throughout the facility.
• Support the efforts of the company to maintain our food safety system (SQF) and quality programs.
• Maintain compliance documentation and support audit readiness across all facilities.

This position requires 25% travel

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• Bachelor’s degree in Food Science, Microbiology, or related field preferred or 1-3 years experience in quality assurance, food safety, food manufacturing, or food distribution (A Master’s degree will be considered in lieu of experience)
• Familiarity with statistical process control (SPC), root cause analysis (RCA), change management, and supporting/maintaining food safety management systems (exposure to ISO, GFSI, SQF, or FDA/USDA audits)
• Strong technical aptitude for digital organization, utilizing advanced spreadsheet formulas. Google Apps Script, and creating AI-driven applications to streamline workflows
• Excellent interpersonal and presentation skills with a proven ability to build rapport and collaborate across cross-functional teams
• High adaptable, detail- and data-oriented, and proactive problem solver who anticipates downstream consequences of work in a fast-paced, autonomous environment
• Willingness to travel 25% of the time and be on-call a minimum of one weekend a month; potential for nights/weekends and some holidays depending on business needs

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