Do work that matters.

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

AlertMedia is looking for an innovative and hands-on Sr. AI/ML Engineer with a strong background in applied machine learning and data science to lead the evaluation, training, and integration of advanced AI and machine learning models across our product suite. In this role, you will help shape our AI strategy by identifying the most appropriate models for our use cases, optimizing their performance through fine-tuning and prompt engineering, and ensuring their responsible deployment within our platforms. You will have the opportunity to show who you are throughout our interview process; we don’t ask any trick questions or expect you to perform a whiteboard exercise. We want to see you shine by showing us work you are most proud of!

Who you are:

You are an applied AI and machine learning engineer with strong data science fundamentals, deeply curious about what's possible with large language models and practical machine learning applications. You’re a collaborative engineer who thrives in a fast-moving environment, and you’re as comfortable training and fine-tuning models as you are crafting prompts or evaluating model outputs. You have a strong understanding of ML fundamentals, but you're pragmatic in applying the right solution for the problem.

What you get to do every day:

• Train and fine-tune supervised learning models (e.g., classification, ranking, embeddings) for internal tools and customer-facing product features.
• Lead prompt engineering and testing efforts to fine-tune LLM behavior for specific use cases across the product suite.
• Design and implement evaluation pipelines for both LLMs and traditional ML models.
• Work with and optimize Elasticsearch-backed data systems that power AI and intelligence pipelines.
• Proactively identify opportunities to improve AI models, data pipelines, and engineering workflows beyond the existing roadmap.
• Develop tools and frameworks to support prompt iteration, model benchmarking, and performance tracking.
• Coordinate with security team to ensure adherence to AI compliance standards.
• Evaluate and compare commercial and open-source LLMs (e.g., OpenAI, Anthropic, Mistral, Meta, etc.) for performance, cost, alignment, and reliability.
• Collaborate with product and engineering teams to integrate AI features in a safe, scalable, and maintainable way.
• Monitor, evaluate, and continuously improve the performance of AI and machine learning models in production.
• Stay informed of emerging research in NLP, machine learning, and AI infrastructure, and evaluate potential applications for the business.
• Contribute to AlertMedia’s culture, values and vision for the future.

What you bring to the role:

• Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred.
• 2+ years of software engineering experience, Python preferred.
• 4–6+ years of experience in data science and/or software engineering, specifically in machine learning engineering, or applied AI.
• Strong understanding of LLMs and traditional machine learning methods.
• Experience with prompt engineering, model fine-tuning, and evaluation.
• Familiarity with model evaluation best practices, including offline metrics, cross-validation, and A/B testing.
• Proficiency in Python and ML libraries (e.g., scikit-learn, PyTorch, TensorFlow, Hugging Face).
• Experience working with Elasticsearch or other large-scale search and indexing platforms.
• Experience with cloud-based ML tooling (e.g., SageMaker, Bedrock) and data workflows.
• Demonstrated experience training and deploying supervised learning models, ideally in production environments (a plus).
• Ability to work independently and collaboratively on cross-functional teams.
• Strong organizational skills and ability to manage working on multiple projects in parallel.
• The ability and desire to work in a fast-paced challenging environment.

Location: This is a remote, Canada-based position.

Sponsorship: AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in Canada without the need for sponsorship now or in the future.

Identity Verification: To protect our candidates and our company from hiring fraud, finalists may be asked to complete an identity verification and present valid government-issued identification before or during the hiring process. By applying, you acknowledge that all interviews and assessments must be completed by you and not by another individual acting on your behalf.

Why you’ll love working at AlertMedia:

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 10 years in a row and numerous other awards 
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
• Ongoing career development opportunities through our Learning & Development team 
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:

We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that AlertMedia will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/