Sales Operations Analyst I

itD is seeking a Sales Operations Analyst I to support the end-to-end execution of partner incentive programs, ensuring accurate contract records, supplier onboarding, payout processing, and financial reporting. The ideal candidate will bring experience in sales operations, deal fulfilment, contract administration, or transactional operations, with a strong focus on data accuracy, process compliance, and timely execution in a high-volume environment.

Location: Hybrid — Austin, TX (3 days onsite per week)

Duration: 12 months, with possibility of extension

Pay Rate: $32 - $34 per hour, Depending on experience.

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Create, update, and maintain Salesforce records for accounts, contracts, incentive requests, and payout transactions, ensuring accuracy and completeness.
• Review executed contracts and enter key details, including contract terms, approved amounts, entity information, cost centers, and supplier details, into relevant business systems.
• Coordinate supplier onboarding and procurement requests, monitor approval and assessment statuses, and escalate delays or outstanding requirements.
• Prepare, validate, and submit payout requests, ensuring supporting documentation, contract limits, financial coding, and approval requirements are accurate.
• Track payouts from submission through approval and payment, resolve rejected transactions, reconcile paid amounts against approved and contracted values, and escalate discrepancies.
• Maintain recurring trackers, dashboards, and status reports covering payout progress, budget utilization, outstanding items, and financial variances.
• Partner with Finance, Revenue Accounting, Deal Operations, and other stakeholders to support documentation requests, month- and quarter-end activities, process documentation, and operational improvements.

Internal Responsibilities

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

• 1–3 years of experience in operations, sales or revenue operations, contract administration, procurement, accounts payable/receivable, data entry/quality assurance, or a related field.
• Hands-on experience managing deals through a contracting-to-payout or equivalent fulfillment lifecycle in a high-volume environment.
• Experience reviewing and interpreting contract terms and maintaining accurate contract-related documentation and records.
• Exceptional attention to detail and accuracy when handling high-volume, deadline-driven transactional work.
• Ability to follow documented processes, validate information across records and systems, and identify discrepancies or missing information.
• Clear, concise written communication skills, including the ability to document issues and provide supporting details.
• Ability to handle confidential partner, contract, and financial information with appropriate discretion.

Preferred Qualifications and Skills

• Hands-on Salesforce experience, including navigating records, reports, list views, and performing bulk updates.
• Strong spreadsheet skills, including lookups, pivot tables, conditional logic, data cleanup, and basic reconciliation.
• Experience with deal desk operations, supplier onboarding, procurement workflows, purchase orders, invoices, payment processing, or approval routing.
• Experience maintaining dashboards, operational trackers, and financial status reports.
• Experience improving operational processes, documenting standard operating procedures, or transitioning manual workflows toward automation.
• Familiarity with reconciling information across CRM, procurement, contract management, and financial systems.

Education

No specific degree or certification is required for this role.