Bilingual Collector (Part-Time)
First National Bank Of America
Lansing
First National Bank of America is looking for customer-focused candidates to contact borrowers with past-due mortgage accounts. We provide training for candidates with excellent communication and customer service skills, irrespective of their previous work experience. A successful Mortgage Collector should be goal-oriented and excel in a fast-paced environment. Join our team of dedicated professionals in assisting our customers, where you'll use your exceptional customer service skills to handle a variety of situations.
- Compensation includes an hourly wage plus the opportunity to earn monthly bonuses based on performance
- Our Lansing location borders East Lansing - perfect for students or locals near by!
Responsibilities:
- Initiating and receiving incoming and outgoing phone calls
- Establishing repayment schedules
- Facilitating receipt of payments via ACH and other methods
- Confirming data on the customer's account
- Achieving the departmental delinquency goals
Qualification:
- Bilingual (Spanish/English)
- Strong communication and customer service skills
- Ability to handle confidential information and multitask effectively
- Previous experience in customer service, call center, or financial services is helpful but not required — we’ll provide full training
Employee benefits
- Discounted childcare
- Pet Insurance
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
- Complimentary snacks
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
Similar jobs
Sales Assistant
First National Bank of America is seeking an engaging Sales Assistant to assist the Account Executive(s) with getting a new mortgage file...
Bilingual Online Branch Supervisor - 9Am-6Pm Shift
First National Bank of America is seeking client-focused Bilingual Supervisor with a servant heart to lead our Online Branch. This candid...
Bilingual Support Specialist
First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with our English ...
Bilingual Call Center Representative (Part-Time)
First National Bank of America is seeking customer-focused bilingual candidates to join our Call Center team. We are willing to train ind...
Bilingual Customer Service Supervisor
First National Bank of America is seeking a Spanish and English speaker with a positive, “can do” mentality to join our team as Customer ...
Bilingual Customer Service Specialist – 9Am-6Pm Shift
First National Bank of America is seeking a client focused Bilingual Customer Service Specialist with a servant’s heart to join our Onlin...