We are seeking an Engineer I, Instrument Support to support the operation, maintenance, and continuous improvement of Alamar's ARGO platform at our Fremont headquarters. This hands-on role owns instrument troubleshooting, repair, qualification, calibration, preventive maintenance, and upgrades for internal ARGO systems, as well as the ARGO refurbishment process and quality inspection of spare and manufacturer-repaired sub-modules. The role also develops and improves SOPs for ARGO manufacturing, qualification, repair, and maintenance activities. The successful candidate is detail-oriented, works with minimal supervision, and partners with cross-functional teams to ensure instrument reliability, respond promptly to internal users, and drive process improvements in a fast-paced biotechnology environment.

Duties and Responsibilities:

• Own the ARGO refurbishment process, including troubleshooting, repair, and quality control testing of components and sub-modules.
• Perform quality inspections and testing of spare sub-modules and manufacturer-repaired components.
• Perform instrument troubleshooting, repair, preventive maintenance, and upgrades for the ARGO platform at Alamar headquarters in Fremont.
• Perform qualification and calibration of internal ARGO instruments.
• Develop, maintain, and improve SOPs for ARGO manufacturing, qualification, repair, and maintenance activities.
• Address to internal user requests and accurately document activities in the issue-tracking system.
• Provide engineering support to the field service team for troubleshooting and repairs.
• Develop instrument service bulletins for field service use.
• Support instrument development and improvement efforts including consumable testing and prototyping.

Qualifications:

• Adaptable, self-motivated, and detail-oriented
• Bachelor’s degree or equivalent in a related field; 1+ years of field-based service experience in the biotechnology industry preferred
• Pragmatic problem-solver with a clear, methodical approach to troubleshooting
• Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
• Strong orientation toward process improvement and an unwavering commitment to quality
• Able to lift 50 lbs.
• Be detailed oriented and able to follow detailed work instructions
• Able to work with minimal supervision

The base salary range for this full-time position is $105,000 - $130,000 + bonus + equity + benefits. Our salary ranges are determined by work location, job-related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process.