About the role

• Deep dives into our customers' business cases, data, and constraints and ensures the optimal usage of Appier’s AI-empowered ad solutions.
• In-depth knowledge of Appier’s ad solutions: you are familiar with all of the details from development, service operation to the sales strategy.
• Work with Product and HQ’s Technical Solutions teams to support successful adoption of Appier's solutions, including providing appropriate documentation, technical guidance.
• Develop solutions for customers by working out existing product upon data integration, service application recommendations
• Discuss the product definition, implementation, operation and clarify issues with customer and consolidate the feedbacks to product team on behalf of the customer
• Optimize business outcomes for customers by leveraging Appier’s AI and data assets

Responsibilities

• Guide clients through the onboarding process, ensuring timely and successful adoption of our solutions.
• Working as a liaison with clients and stakeholders to determine project requirements, scope, schedule, and deliverables.
• Preparing technical specifications for developers to implement.
• Creating user and training documentation for smooth operation.
• Troubleshooting technical issues and solving the issues by close communication with developers.
• Developing internal tools and scripts to streamline operations and visualize/analyze data.
• Escalating feature enhancements and help coordination between clients and Project Managers.
• Analyzing data and giving insights to customers and colleagues.
• Understanding the client's current status and proactively following up with them based on the project timeline.

About You

• Solid research and summarization skills.
• Explanation skill in an easily understandable manner with logicalness.
• Good knowledge of SQL, Javascript and iOS or Android application development.
• Strong oral and written communication skills in both English (=Professional level) and Korean (=Native level).
• Ability to perform maintenance and debugging tasks for Web and App SDK-related solutions.
• Willingness to learn and adapt to new technologies. Self-motivated and independent learner.
• Experience with using Claude / ChatGPT / Gemini, etc.

Nice To haves

• Experience in the digital marketing or advertising industry.
• Relevant BSC degree with 3+ years of experience in a relevant position.
• BS/BA degree in Computer Science or related field.
• Experience in mobile measurement partner(AppsFlyer, Adjust…) industry.
• Experience with data mining projects, has strong sense of using data to help executives make business decisions
• Potential ability to conduct data analysis and high level of consultation

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